Ads reappeared on my forums but credit time hasn't expired

Recently ads started appearing on the forum's left side (specicially quizonic ads) Registered users are seeing the ads but they should be turned off. We paid credits for 6 months and it only expires in February. What's going on here?

I'll report this to our pro admin

She'll check your forum to see if its something on Forumotions side.

Hello

You removed ads for members not for guests.

As you can see on the following screenshots once login the ads desappear:





Regards

This is not the case, we can see the ads as popups on the left side even if logged in. 

Here is a screen - https://i.servimg.com/u/f39/18/96/59/75/ads12.png

Horus is correct. The quizonic ads are showing up even for members who are logged in. I'm already aware of the guest vs member difference. There is another problem.

Is this happening to all members?  Which devices are the ads appearing on?  I have never seen a pop-up ad on my forum.

Most devices, I checked it on Android, IOS and Win.

And yes, it happens to all of the members.

Are members pressing something for this popup ad to appear?

I don't think so.

I might have identified a potential source, do embeded javascript elements have permissions to display such things on the forum? It can be the chatbox now that I think about it, the only thing we changed recently.

Well third-party JavaScripts and codes could have links to ads.

But popup boxes are just an overkill, I'll investigate the javascript chatbox.

You can mark this thread as solved for now.

Sorry for the inconvenience.

It is ok.

Topic solved and archived