A member of a forum I run cannot log in to post or view the hidden boards. I’m certain this is the only forum with which he’s registered on forumotion and that he is not a spammer/hacker/scammer, etc…
This is what he sees when he tries to log in:
https://www.youtube.com/watch?v=RUA8QyQRba8&feature=youtu.be
My French is pretty terrible, but I guess the message reads that the suspicious activity on his account cannot be resolved through the captcha alone, even though he entered it correctly, and that support should be contacted. The support link appears to redirect here, so I hope I've posted in the correct place.
I’ve put his account email behind a spoiler. I doubt he can even register here to report the problem due to this restriction, although I could persuade him to do this if this is required.
Please advise what course of action should be taken. Thanks.
This is what he sees when he tries to log in:
https://www.youtube.com/watch?v=RUA8QyQRba8&feature=youtu.be
My French is pretty terrible, but I guess the message reads that the suspicious activity on his account cannot be resolved through the captcha alone, even though he entered it correctly, and that support should be contacted. The support link appears to redirect here, so I hope I've posted in the correct place.
I’ve put his account email behind a spoiler. I doubt he can even register here to report the problem due to this restriction, although I could persuade him to do this if this is required.
- spoiler:
Please advise what course of action should be taken. Thanks.
Last edited by offdutytrip on April 6th 2015, 11:46 am; edited 1 time in total