Technical Details

Forum version : phpBB3
Position : Administrator
Concerned browser(s) : Google Chrome, Opera
Who the problem concerns : All members
When the problem appeared : 2 weeks ago
Forum link : http://mundonoveleras.forum2x2.ru/forum

Description of problem

the members are not able to post beacuse of connection

What is exactly happening? Is it timing out? Do you have an error message?

when the users are on forum the forum is crashed. they are refreshing forum, but the forum is crashed

Have they tried using a different browser ir clearing their browser cache and cookies? Have they tried clearing the forum cookies? Do you have any css or javascript installed on the forum?

-Brandon

yes they tried, but it is same

yes,I have

Css - ul.navlinks span.new-message {
color: #FF0000;
}

.sceditor-font-picker {
height:250px;
width:150px;
overflow-y:auto;
}

Javascript - $(function(){$(function(){
if ($("#text_editor_textarea").length < 1) return;
$.sceditor.command.get('color')._menu = function (editor, caller, callback) {
editor.createDropDown(caller, 'color-picker', '<iframe id="colorFrame" src="/chatbox/chatbox_selectcolor.htm" style="height:165px;width:250px;border:none;"></iframe>');
$('#colorFrame').load(function(){$('#colorFrame').contents().find('table[bgcolor="#000000"]').find('td').click(function(){callback($(this).attr('bgcolor'));editor.closeDropDown(true)})});
}
})});
$(function(){
if(_userdata.user_level == 1){}else{$('a[href*="editpost"]').remove();}
});







$(function(){$(function() {
$('.sceditor-button-size').click(function() {
addSize(8, 'before');
addSize(6, 'before');

addSize(26, 'after');
addSize(28, 'after');


$('.sceditor-fontsize-option.new-size').click(function(e){$('#text_editor_textarea').sceditor('instance').insertText('[size='+$(this).attr('data-size')+']','[/size]');$('.sceditor-fontsize-picker').remove();e.preventDefault()})
});
function addSize(size, position){
var data = '<a unselectable="on" class="sceditor-fontsize-option new-size" href="#" data-size="'+size+'"><span unselectable="on" style="font-size:'+size+'px;">'+size+'</span></a>';
if (position == 'after' || position == null) $('.sceditor-fontsize-picker div').append(data);
if (position == 'before') $('.sceditor-fontsize-picker div').prepend(data);
}
})});





$(function(){$(function() {
$('.sceditor-button-font').click(function() {
addFont('Papyrus');
addFont('Brush script MT');
addFont('Dom Casual');
addFont('KR Love Letters');
addFont('CookieMonster');
addFont('Dove Love');
addFont('Forte');
addFont('HeartlandRegular');
addFont('JLR Simple Hearts');
addFont('Jokerman');
addFont('KR Love Letters');
addFont('KR Valentine Heart');
addFont('KR Yours Truly');
addFont('Margarita in August');
addFont('Mark');
addFont('MC Sweetie Hearts');
addFont('Newlywed');
addFont('Caprica Sans IT Personal Use ');
addFont('Kiss Me Quick');
addFont('Starlight');




$('.sceditor-font-option.new-font').click(function(e){$('#text_editor_textarea').sceditor('instance').insertText('','');$('.sceditor-font-picker').remove();e.preventDefault()})
});
function addFont(font){$('.sceditor-font-picker div').append('<a unselectable="on" class="sceditor-font-option new-font" href="#" data-font="'+font+'"><font unselectable="on" face="'+font+'">'+font+'</font></a>')}
})});



$(function(){$(function(){
if ($("#text_editor_textarea").length < 1 || !$.sceditor) return;
$.sceditor.command.get('color')._menu = function (editor, caller, callback) {
editor.createDropDown(caller, 'color-picker', '<iframe id="colorFrame" src="/chatbox/selectcolor" style="height:165px;width:250px;border:none;"></iframe>');
$('#colorFrame').load(function(){$('#colorFrame').contents().find('table[bgcolor="#000000"]').find('td').click(function(){callback($(this).attr('bgcolor'));editor.closeDropDown(true)})});
}
})});


$('a').each(function() {
var a = new RegExp('/' + window.location.host + '/');
if(!a.test(this.href)) {
$(this).click(function(event) {
event.preventDefault();
event.stopPropagation();
window.open(this.href, '_blank');
});
}
});

I believe its a javascript related problem, as asked by brandon_g, do you have any script implemented on your Javascript management section? If you have any, try turning off first the Javascript code management and check if there's a improvement.

but I need all codes which are in javascript

Its only temporary, turn it off, see if it helps, if it does, then we know its a script problem and we can help you fix it, you can renable it immediately after.

-Brandon

ok. I will try

Did it help?

I did it but it is same.

brandon_g wrote:Did it help?

no

Mariami wrote:I did it but it is same.

Mariami wrote:

brandon_g wrote:Did it help?

no

Please try not to double post.  Use the multi-quote button.

I am still not really understanding the issue.  Could you please explain in detail the issue?

SLGray wrote:

Mariami wrote:I did it but it is same.

Mariami wrote:

brandon_g wrote:Did it help?

no

Please try not to double post.  Use the multi-quote button.

I am still not really understanding the issue.  Could you please explain in detail the issue?

when the users are posting suddenly the forum is crashed and they are not able to post. the forum is stopeed. they try to enter again ut it is crashed.

What exactly do you mean by crash?

SLGray wrote:What exactly do you mean by crash?

when the users are writing a post and they are clicing to send the forum is crashed and they are not able to Publicate their post

So they are getting logged of when they try to sent a post/reply?

SLGray wrote:So they are getting logged of when they try to sent a post/reply?

when they are posting and the forum is crashed they getting of, but when they logging on again the forum is same and it is crashed

the forum is so

Hello

We don't have any problem to access your forum. Did you try an other browser? Are you the only one to have the same issue or do you have members' complaints?

Thanks for your reply

Buttercup wrote:Hello

We don't have any problem to access your forum. Did you try an other browser? Are you the only one to have the same issue or do you have members' complaints?

Thanks for your reply

I try another broses, but it is same. Nobody is able to make new post.

Hello,

Can you access the forum or forum acp?

If so try checking to make sure that you have forum on vaction off (ACP-->General-->Configuration).

-Brandon

brandon_g wrote:Hello,

Can you access the forum or forum acp?

If so try checking to make sure that you have forum on vaction off (ACP-->General-->Configuration).

-Brandon

I dont understand. What will I do?

Check to make sure 'Forum on vacation' located in ACP-->General-->Configuration is set to NO, if it is not, set it as such and click save.

-Brandon

brandon_g wrote:Check to make sure 'Forum on vacation' located in ACP-->General-->Configuration is set to NO, if it is not, set it as such and click save.

-Brandon

it is so, but forum doent work

this is my forum, enter and you will see how it is http://mundonoveleras.forum2x2.ru/forum

Your forum loads fine for me....

brandon_g wrote:Your forum loads fine for me....

It does not work to me and other users. when they are trying to post suddenly the forum is crashed an "Send" botton is blocked

May you post a screenshot of this for us? Of exactly what you get when you tried to post?

-Brandon

brandon_g wrote:May you post a screenshot of this for us? Of exactly what you get when you tried to post?

-Brandon

when you anter forum the first time only then it is so. for example when you will enter on forum at 10 o'clock it is blocked and you are not able to post. after 1 hour it is normal

tomorrow morning, when I enter forum the first time I will take picture hot it is

brandon_g wrote:May you post a screenshot of this for us? Of exactly what you get when you tried to post?

-Brandon

this is soo, blocked