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    New registrations

    lswilliams
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    lswilliams
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    • Post n°1

    Solved New registrations

    Post by lswilliams Sat 2 May - 15:04

    Hello-

    We at bipolar4lifesupport.forumotion.com are having trouble with new people registering. Someone tried to register and tried two usernames and both came back saying already taken. The other Administrator searched our members and didn't find either username being used. Other new people have had the same problem. 


    Thank you for your help. 

    Laura
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    Derri
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    • Post n°2

    Solved Re: New registrations

    Post by Derri Sat 2 May - 15:14

    Hello, 

    Try disabling this option: Admin Panel --> Security --> New registrations Question2 Unauthorize subscriptions made with the most commonly used spam usernames. :  --> No --> Save

    It should then allow the people to sign up.
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    brandon_g
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    • Post n°3

    Solved Re: New registrations

    Post by brandon_g Sat 2 May - 15:35

    Hello,

    Along with what our Derri suggested, you could also try ACP-->General->Censoring-->Username Censoring

    Make sure no part of the username they are trying to use is on that list Smile .

    Regards,
    -Brandon



    New registrations Brando10
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    SLGray
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    • Post n°4

    Solved Re: New registrations

    Post by SLGray Sat 2 May - 20:26

    Also check here to see if there any inactive account:

    AP > Users & Usergroups > Users > Inactive List



    New registrations Slgray10

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    lswilliams
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    • Post n°5

    Solved Re: New registrations

    Post by lswilliams Sat 2 May - 20:32

    Thank you for your help. I think we figured it out!

    Laura
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    SLGray
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    • Post n°6

    Solved Re: New registrations

    Post by SLGray Sat 2 May - 20:41

    Topic solved and archived



    New registrations Slgray10

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