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    Problem with Mobile Version

    Van-Helsing
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    • Post n°1

    Solved Problem with Mobile Version

    Post by Van-Helsing May 20th 2015, 11:47 am

    Hello dear all,
    I have a problem with mobile version it is displaying my forum on pc with the default templates. Can someone help me please?


    Last edited by Black-Shadow on May 20th 2015, 2:30 pm; edited 1 time in total
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    • Post n°2

    Solved Re: Problem with Mobile Version

    Post by Shadow May 20th 2015, 11:53 am

    Could you please provide more information because I am not sure to well understand your problem. Thanks :rose:
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    • Post n°3

    Solved Re: Problem with Mobile Version

    Post by SLGray May 20th 2015, 11:56 am

    Do you mean that when someone visits your forum with a mobile device, it is in classic version automatically?



    Problem with Mobile Version Slgray10

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    • Post n°4

    Solved Re: Problem with Mobile Version

    Post by Van-Helsing May 20th 2015, 12:01 pm

    Hello @ButterCup:),
    My forum looks like have forced the default templates but it is set off.

    Problem with Mobile Version Zss8f6V

    All of the modifications which I was made in forum templates are ignored. I didn't modified the mobile version templates yet.

    Update:
    @Buttercup,
    I set "Force the default Templates" to "Yes" and then I set "Force the default templates" to "No" and now seems working ok. Probably this update forcing the default templates to "Yes".


    Last edited by Black-Shadow on May 20th 2015, 12:11 pm; edited 2 times in total
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    • Post n°5

    Solved Re: Problem with Mobile Version

    Post by Van-Helsing May 20th 2015, 12:03 pm

    SLGray wrote:Do you mean that when someone visits your forum with a mobile device, it is in classic version automatically?

    No @SLGray I just refresh my forum page and the templates seems not working and it working with default templates now.
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    • Post n°6

    Solved Re: Problem with Mobile Version

    Post by SLGray May 20th 2015, 12:08 pm

    So you have used the new mobile templates?  Try this:  clear your browser's cache.



    Problem with Mobile Version Slgray10

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    • Post n°7

    Solved Re: Problem with Mobile Version

    Post by Van-Helsing May 20th 2015, 12:16 pm

    @SLGray please read my update here.
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    • Post n°8

    Solved Re: Problem with Mobile Version

    Post by Shadow May 20th 2015, 2:15 pm

    Okay! So we can consider the topic as solved?
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    • Post n°9

    Solved Re: Problem with Mobile Version

    Post by Van-Helsing May 20th 2015, 2:21 pm

    @Buttercup the problem returns again, when i am accessing the mobile version templates in acp the problem coming back without modify anything.
    Problem with Mobile Version JaQlLqa

    I have cleared my browser's cache and set "Force default templates" on and off to fix it.

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    • Post n°10

    Solved Re: Problem with Mobile Version

    Post by Shadow May 20th 2015, 2:55 pm

    Okay,

    Could you please tell me which changes you made so that our technicians investigate? Thanks :rose: :rose:
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    • Post n°11

    Solved Re: Problem with Mobile Version

    Post by Van-Helsing May 20th 2015, 3:05 pm

    Hi @Buttercup,
    When I am going to ACP/Display and pressing the link "Mobile Version" it forces on the default templates. Then when I am refreshing the forum page the templates are set to default. I try it on a test forum and it is happening the same problem.
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    • Post n°12

    Solved Re: Problem with Mobile Version

    Post by FrOsTyXi May 20th 2015, 3:24 pm

    @Black-Shadow @Buttercup @SLGray I can confirm the issue just by clicking the Mobile Version the templates get out of order, I used the same method Black-Shadow used to fix it for now.

    Regards
    FrOsTyXi
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    • Post n°13

    Solved Re: Problem with Mobile Version

    Post by Shadow May 20th 2015, 4:03 pm

    Our technicians are confirming too and are currently on it Smile Thanks for your help Smile
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    • Post n°14

    Solved Re: Problem with Mobile Version

    Post by FrOsTyXi May 20th 2015, 4:24 pm

    Buttercup wrote:Our technicians are confirming too and are currently on it Smile Thanks for your help Smile

    @Buttercup Thank you for the speedy reply and thank you for letting them know!

    Regards
    FrOsTyXi
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    • Post n°15

    Solved Re: Problem with Mobile Version

    Post by Van-Helsing May 20th 2015, 4:28 pm

    Thank you very much @Buttercup for your quick response, we are waiting for the technicians answer.
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    • Post n°16

    Solved Re: Problem with Mobile Version

    Post by Shadow May 21st 2015, 10:34 am

    Do you still have the same issue?
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    • Post n°17

    Solved Re: Problem with Mobile Version

    Post by Van-Helsing May 21st 2015, 11:54 am

    Hello @Buttercup,
    Yes, the problem still remains the same. I tested it now again.
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    • Post n°18

    Solved Re: Problem with Mobile Version

    Post by Shadow May 22nd 2015, 11:14 am

    Hello

    The problem should be solved now Smile Let me know Smile
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    • Post n°19

    Solved Re: Problem with Mobile Version

    Post by Van-Helsing May 22nd 2015, 11:50 am

    Hello @Buttercup,
    I checked it twice now and it seems solved. @FrOsTyXi have you check it?

    ~1~
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    • Post n°20

    Solved Re: Problem with Mobile Version

    Post by FrOsTyXi May 22nd 2015, 1:33 pm

    Black-Shadow wrote:Hello @Buttercup,
    I checked it twice now and it seems solved. @FrOsTyXi have you check it?

    ~1~

    @Black-Shadow Yes all seems to be working correctly!

    Regards
    FrOsTyXi
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    • Post n°21

    Solved Re: Problem with Mobile Version

    Post by Shadow May 22nd 2015, 4:21 pm

    Perfect Very Happy Thank you so much for your help Smile
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