Problem with Mobile Version

Hello dear all,
I have a problem with mobile version it is displaying my forum on pc with the default templates. Can someone help me please?

Could you please provide more information because I am not sure to well understand your problem. Thanks

Do you mean that when someone visits your forum with a mobile device, it is in classic version automatically?

Hello @ButterCup:),
My forum looks like have forced the default templates but it is set off.



All of the modifications which I was made in forum templates are ignored. I didn't modified the mobile version templates yet.

Update:
@Buttercup,
I set "Force the default Templates" to "Yes" and then I set "Force the default templates" to "No" and now seems working ok. Probably this update forcing the default templates to "Yes".

SLGray wrote:Do you mean that when someone visits your forum with a mobile device, it is in classic version automatically?

No @SLGray I just refresh my forum page and the templates seems not working and it working with default templates now.

So you have used the new mobile templates?  Try this:  clear your browser's cache.

@SLGray please read my update here.

Okay! So we can consider the topic as solved?

@Buttercup the problem returns again, when i am accessing the mobile version templates in acp the problem coming back without modify anything.


I have cleared my browser's cache and set "Force default templates" on and off to fix it.

Okay,

Could you please tell me which changes you made so that our technicians investigate? Thanks

Hi @Buttercup,
When I am going to ACP/Display and pressing the link "Mobile Version" it forces on the default templates. Then when I am refreshing the forum page the templates are set to default. I try it on a test forum and it is happening the same problem.

@Black-Shadow @Buttercup @SLGray I can confirm the issue just by clicking the Mobile Version the templates get out of order, I used the same method Black-Shadow used to fix it for now.

Regards
FrOsTyXi

Our technicians are confirming too and are currently on it Thanks for your help

Buttercup wrote:Our technicians are confirming too and are currently on it Thanks for your help

@Buttercup Thank you for the speedy reply and thank you for letting them know!

Regards
FrOsTyXi

Thank you very much @Buttercup for your quick response, we are waiting for the technicians answer.

Do you still have the same issue?

Hello @Buttercup,
Yes, the problem still remains the same. I tested it now again.

Hello

The problem should be solved now Let me know

Hello @Buttercup,
I checked it twice now and it seems solved. @FrOsTyXi have you check it?

Black-Shadow wrote:Hello @Buttercup,
I checked it twice now and it seems solved. @FrOsTyXi have you check it?

@Black-Shadow Yes all seems to be working correctly!

Regards
FrOsTyXi

Perfect Thank you so much for your help