Auto Welcome Message upon registration

Good morning,

I believe since I copied and pasted my welcome message in the box it showed up all weird I had a member register and I joined as a test member to make sure the auto welcome worked properly when I received it it was all cut up like major space in between each sentence may you please tell me how to get in the Admin to re write it, and after I re write and not copy and paste it and it happens again I will come back and ask again?

How once in Admin do I get to the auto welcome setting?

Thanks hope you are having a good weekend,
Jan

Hello @jan4jam

to change the welcome private message you can go to ACP > General > Messages and e-mails >Private messages


Let me know

Also try copying and pasting the message not in the WYSIWYG mode.

I typed it in myself and all looks good but one issue it is sending two of them in the same PM?

Have a good day, what can I do is there a setting that I need to set?

Thank you 
Jan

Post a screenshot of how it looks while you type it in the box and one after you save it (in a pm).

Good morning,

Below is what I typed in the Welcome PM box 

Welcome to Bipolar And Support,


We are all along the path to hope and healing!


"Automatic Banning of Spam Users,!"
We do not tolerate any form of Advertising that does not pertain to the group. This group is for those struggling and looking for a support community for Mental Health and Wellness of any Disorder. The members / friends are here to participate in a supportive safe, non judgmental environment! We do "NOT" allow our Message / Forum Board to get clogged and overturned by *Spammers*!


We are all equals, and we treat each other all on the same level of respect. We are all coming from the same struggles.
I want people to know that here we understand that there are days we can not get out of our beds let alone on a computer, and on line. But when you hit that point that is the exact time you should, we all need a support system, from someone, some where, just reach out, if not here, *anywhere*!


Instead of looking at rejections, or dis appointments as a sign of failure here @ Bipolar And Support we tend to lean on, and remind each other, that when we take a risk, and we do every day, things might not go as planned this time, but the efforts more times than not put us one step closer to whatever kind of recovery we are climbing towards.


By reflecting back in postings, at other past failures we have dealt with, we may be able to see that each time those failures have put us on a path to something *BIGGER & BETTER!*


We can't allow the dis appointments of the past compromise the promise of our future! The beauty in life is there is always another opportunity, another tomorrow.


PS/ There is a topic (Questions & Answers) as well in the "Menu Bar a FAQ" on how to utilize certain groups functions upon confusion, but we are here as Administrators to answer and help you with any concerns you may have. See the *Contact Us* topic as Laura and I (Jan) email's are there for use or simply just send us a PM (private message) any concerns even involving members are kept confidential!


We all have been new before most of us are as of now, we understand the way of feeling and getting to know something and or someone (s) new, everyone is very empathetic, and no judgments are past, so feel free to use the introduction topic when ready, or read, and post where ever you feel comfortable =D


Administration: Jan / Lara


That is how it appears I did not when I signed up as a test member that it did leave a great deal of amount of space when I paragraphed it, no biggy but it does double let me see if I still have the test member PM saved..


It is below the way it appeared to me when I registered as a test member and you will see it doubled thanks:


Welcome To Bipolar And Support

• 
  
  

[size]
From JAN/Admin To janicemcavoy, Yesterday at 9:12
Welcome to Bipolar And Support,





We are all along the path to hope and healing!






"Automatic Banning of Spam Users,!"


We do not tolerate any form of Advertising that does not pertain to the group. This group is for those struggling and looking for a support community for Mental Health and Wellness of any Disorder. The members / friends are here to participate in a supportive safe, non judgmental environment! We do "NOT" allow our Message / Forum Board to get clogged and overturned by *Spammers*!






We are all equals, and we treat each other all on the same level of respect. We are all coming from the same struggles.


I want people to know that here we understand that there are days we can not get out of our beds let alone on a computer, and on line. But when you hit that point that is the exact time you should, we all need a support system, from someone, some where, just reach out, if not here, *anywhere*!






Instead of looking at rejections, or dis appointments as a sign of failure here @ Bipolar And Support we tend to lean on, and remind each other, that when we take a risk, and we do every day, things might not go as planned this time, but the efforts more times than not put us one step closer to whatever kind of recovery we are climbing towards.






By reflecting back in postings, at other past failures we have dealt with, we may be able to see that each time those failures have put us on a path to something *BIGGER & BETTER!*






We can't allow the dis appointments of the past compromise the promise of our future! The beauty in life is there is always another opportunity, another tomorrow. 






PS/ There is a topic (Questions & Answers) as well in the "Menu Bar a FAQ" on how to utilize certain groups functions upon confusion, but we are here as Administrators to answer and help you with any concerns you may have. See the *Contact Us* topic as Laura and I (Jan) email's are there for use or simply just send us a PM (private message) any concerns even involving members are kept confidential!






We all have been new before most of us are as of now, we understand the way of feeling and getting to know something and or someone (s) new, everyone is very empathetic, and no judgments are past, so feel free to use the introduction topic when ready, or read, and post where ever you feel comfortable =D






Administration: Jan / Lara

JAN/Admin
   
  

[/size]

Topic review

 JAN/Admin Mon 15 Jun 2015 - 9:12
[size=15]Welcome to Bipolar And Support,





We are all along the path to hope and healing!






"Automatic Banning of Spam Users,!"


We do not tolerate any form of Advertising that does not pertain to the group. This group is for those struggling and looking for a support community for Mental Health and Wellness of any Disorder. The members / friends are here to participate in a supportive safe, non judgmental environment! We do "NOT" allow our Message / Forum Board to get clogged and overturned by *Spammers*!






We are all equals, and we treat each other all on the same level of respect. We are all coming from the same struggles.


I want people to know that here we understand that there are days we can not get out of our beds let alone on a computer, and on line. But when you hit that point that is the exact time you should, we all need a support system, from someone, some where, just reach out, if not here, *anywhere*!






Instead of looking at rejections, or dis appointments as a sign of failure here @ Bipolar And Support we tend to lean on, and remind each other, that when we take a risk, and we do every day, things might not go as planned this time, but the efforts more times than not put us one step closer to whatever kind of recovery we are climbing towards.






By reflecting back in postings, at other past failures we have dealt with, we may be able to see that each time those failures have put us on a path to something *BIGGER & BETTER!*






We can't allow the dis appointments of the past compromise the promise of our future! The beauty in life is there is always another opportunity, another tomorrow. 






PS/ There is a topic (Questions & Answers) as well in the "Menu Bar a FAQ" on how to utilize certain groups functions upon confusion, but we are here as Administrators to answer and help you with any concerns you may have. See the *Contact Us* topic as Laura and I (Jan) email's are there for use or simply just send us a PM (private message) any concerns even involving members are kept confidential!






We all have been new before most of us are as of now, we understand the way of feeling and getting to know something and or someone (s) new, everyone is very empathetic, and no judgments are past, so feel free to use the introduction topic when ready, or read, and post where ever you feel comfortable =D






Administration: Jan / Lara
F






For s[/size]

Hello,

May you put the above in

Code:

[code] [/code]

tags so we can see what the message looks like how it is added to the admin panel?


If I understand correct, you want to send two seperate welcome pms?

Are you using Chrome?  If you are, try this: turn off or do not use anything that saves passwords and usernames.

Good morning,

No I do not want to send 2 different Welcome messages I want to just send the one but it is sending two Welcomes in one PM make sense? I do not know why it is doubling it?

I do not know how to add codes i hope I do not have to do so to fix this?

Have a good day,
Jan

Oh ok... Now I think I understand... The meesage is repeating itself in the pm?

Yes the PM is repeating itself. My apologies for taking so long to get back my sons is graduating and I have been very busy=D

I do not understand, if I am using Chrome and saving pass words etc. what does that have to do with other people receiving a PM through the group? Confused is all?

Have a good day will respond quicker less errands to run!

Jan

Hey no problem, family comes 1st. Congrats to him by the way .


Has this been doing this since you activated the feature or just since a certain time period? If the latter, had you made any changes to the message before it started happening?

-Brandon

No I have not made any changes at all.?

Have a great weekend
Jan

So this has been doing this since you activated the feature? Or no?

Yes this has been doing this at the start of activating the welcome feature...

Have a great day
Jan

Hmmm.... Is this everyone getting this? Have you asked other members?

Yes we are all getting double notifications?

Thank you have a good day,
Jan

Interesting... Have you tried disabling the welcome message and then re enabling it?

May you provide a screenshot of the welcome pm you get? This way we can see exactly how it doubles.


-Brandon

Let us try this:  Could you give us a test account to see the welcome message?

Good morning,
Yes I did a test member you can log in as below:

roga95
pass word  carps119

Thank you have a good day,
Jan

PS/ Will try to get back to you asap have ceremony today for songs grad=D Thanks a heap!!

I do not see two messages in one pm.  Are you referring to the one at the bottom of the one you are reading?

Good morning,

Yes I am referring to the one at the bottom why does it show twice?

Thanks whew I was wondering is that normal? Hope so?

Thanks have a good night,
Jan

Do you see this on the support forum?

I believe you are referring to the messages that appear at the bottom which are called Topic Review.  It shows the conservation you have had.  It usually shows the last four messages.

Good morning,

Thanks a heap SLGrey

Have a great day,
Jan

PS/ you may close this

You're welcome.

Topic solved and archived