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5 posters

    Unable to change email

    puffpastry123
    puffpastry123
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    Posts : 3
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    In progress Unable to change email

    Post by puffpastry123 November 24th 2015, 10:10 am

    When I try to change my email and click the activation link I get this error:

    "The activation key you supplied does not match any in the database."
    Shadow
    Shadow
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    Manager


    Male Posts : 16208
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    In progress Re: Unable to change email

    Post by Shadow November 24th 2015, 10:57 am

    Hello

    You are trying to change your email address for your profile ? Via the admin panel ? Could you please provide the url of your forum and a screenshot of the error message.

    Thanks in advance
    Buttercup
    puffpastry123
    puffpastry123
    New Member


    Posts : 3
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    Language : English US

    In progress Re: Unable to change email

    Post by puffpastry123 November 24th 2015, 11:22 am

    I don't own the forum i'm just a member.
    brandon_g
    brandon_g
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    In progress Re: Unable to change email

    Post by brandon_g November 24th 2015, 12:44 pm

    Have you tried contacting a site admin? They can change your email address via the admin panel Smile.

    -Brandon



    Unable to change email Brando10
    Remember to mark your topic Unable to change email Solved15 when a solution is found.
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    Shadow
    Shadow
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    Male Posts : 16208
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    In progress Re: Unable to change email

    Post by Shadow November 24th 2015, 2:08 pm

    You can also change your email address via the forum profile>Information>Email address

    Example: :
    puffpastry123
    puffpastry123
    New Member


    Posts : 3
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    Language : English US

    In progress Re: Unable to change email

    Post by puffpastry123 November 25th 2015, 1:00 pm

    Trying to change the email through Profile

    After I type my new email and save
    Spoiler:

    After I click the activation link sent to my new email:
    Spoiler:
    SLGray
    SLGray
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    In progress Re: Unable to change email

    Post by SLGray November 25th 2015, 7:40 pm

    Contact a staff member on that forum and ask them to change your email address.



    Unable to change email Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
    Ape
    Ape
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    In progress Re: Unable to change email

    Post by Ape November 25th 2015, 8:18 pm

    Looks like a bug I am getting the same problem when i try to change the Email address in my test forum (Profile only) @Buttercup Please can you test this out.



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