Posts : 98
Posts : 51498
Posts : 98SLGray wrote:Check here to see if an account has been created:
AP > Users & Groups > Users > Inactive List
Posts : 10113
when a solution is found.
Posts : 98brandon_g wrote:Hello,.
What is the username they are trying to use? What is the ending of the e-mail addresses they are trying to register with? If any of them have periods or dashes or are else too short, the system might deny them because the e-mail address or part of the e-mail address is seen as a spammer e-mail account.
Do any of the users already have an account?
-Brandon
Posts : 51498 Posts : 98SLGray wrote:So they are getting an email to verify their account, but on the forum they are getting an error message about the email while registering?
Posts : 51498 Posts : 98SLGray wrote:I just registered and had no issue.
Could you get a screenshot of the error message?
Posts : 51498 Posts : 98SLGray wrote:Ok. Thanks.
Posts : 51498 Posts : 98SLGray wrote:Ask those six people what is the extension of their email address, like gmail.com, windstream.net, etc.
Posts : 51498 Posts : 98SLGray wrote:Could you ask them to try to register again? Also if they see the error message to get a screenshot.
Posts : 51498 Posts : 98SLGray wrote:Thanks. We will wait for your reply.
Posts : 10113
when a solution is found. Posts : 98 Posts : 51498 Posts : 98They entered in all the needed information, then when they hit next to where it asks you to confirm the password it game them that error instead of the message saying to verify their email.SLGray wrote:When does that error message exactly appear? What did the person do right before it appeared?
Posts : 51498 Posts : 98SLGray wrote:Do you have any JavaScripts? Have you modified any of the templates?
Posts : 98 Posts : 51498 Posts : 98SLGray wrote:Post a message that guests can see that informs them that there is an issue, but their accounts have been made.
You can post it in an announcement, in a widget, in the homepage message, etc.
Until we figure out the issue.
Posts : 51498 Posts : 98SLGray wrote:Are you the founder of the forum?
Posts : 98
Posts : 19324
Home
