by brandon_g 7/25/2016, 21:56
Hello,
This sounds like a problem of something of the member (username, Email address, ip, etc) being banned serverside. This happens every now and then because a year or so ago google began making lists of ips, usernames, email addresses, etc from across the globe that could be potential spammers or something like that, whenever google releases all the new updates to lists all at once every few months, it automatically updates in our server and any ips, email addresses, usernames etc that are on the list is automaticly blocked on our system. A ip, email, address, username, etc can end up on this list for various reasons adn could have nothing directly to do with a member, but it may also, regardless, this is probably what happened.
It is no big deal, however, as all I got to do is pass on the members information to a pro admin and they can be usually be unblocked.
To do this, however, I need you to send me the following information about the member via
PM:
- Code:
[b]IP address of the member:[/b]
[b]Username of the members having the problem:[/b]
[b]Email Address of User:[/b]
[b]Forum address:[/b]
Once I have this information, I will go ahead and pass it along and then once I do that, myself or another staff member will let you know as we have more information or to let you know when it is resolved.
Hope this helps,
-Brandon
Home
when a solution is found.
