Security on a forum

Can someone please remove the security off of the this forum so I can reset my password please. Also does the security feature for resetting your password always activate when there are no forums on the site when you log off?

a-leopards-tail forumotion.com\

Hello,

Please read case 4 of this topic: https://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password and send the required info via pm to one of the listed on the bottom of the thread.

-Brandon

Hello @Spottedleaf

Good news i have reset your settings and now you can Click on the "I forgot my password" on your forum and it will now let you send your self a new password.

if you have any problems Please feel free to PM me back or post here.

Thank you and have a really great day.

From APE and the Forumotion Team.

@APE I think you forgot to click save while changing the settings in the admin panel haha. It still says it can't send me a new password.

He did not go into your administration panel.

We have a tool that we can use.

Question:  Is your forum very active now?  If not that is the reason why it resets.  It is a way to stop spammers.

Oh I see. Thanks for the tip @SLGray Hmm it didn't work for some reason.

ok i have sent your a new password to your Email address

It doesn't seem to be working for me. @APE

Clear your browser's cache and history then try again.

Still nothing even after I cleared my browsing history

Are you pressing the link called forgot my password on the log in page?

I sent a new password to your Email do not copy and paste it make sure you type it in the box.

@APE I tried again and it's still not working. I entered the pw you have me and it still said it won't let me in.

Have you double checked to make sure you are typing it exactly as it is in the email?

-Brandon

Could it be that you are entering the wrong username?

No I don't think so because my username is the only one shaded white.

ok can you PM me your username and a link to your forum with your Email address i will see if i can do anything from my end

Update: you are trying to log in with the wrong usename