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    Import of existing forum failed. No reply from the MIGRATION team

    merlinthegrey
    merlinthegrey
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    • Post n°1

    Import of existing forum failed. No reply from the MIGRATION team Empty Import of existing forum failed. No reply from the MIGRATION team

    Post by merlinthegrey 29/3/2017, 08:51

    Hi there.
    Just registered few days ago and created a new forum, with the intention of importing my existing forum, as described here: https://help.forumotion.com/t133904-how-to-import-your-external-forum-on-forumotion .
    Did everything as instructed, but at the end I got an error message stating that the sending failed (screenshot bellow). Tried few times, the same.
    I sent an e-mail to migration (@) forumotion.com on March 25th, but no sign so far.

    Can anyone assist, please?

    Import of existing forum failed. No reply from the MIGRATION team Import10
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    SLGray
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    • Post n°2

    Import of existing forum failed. No reply from the MIGRATION team Empty Re: Import of existing forum failed. No reply from the MIGRATION team

    Post by SLGray 29/3/2017, 11:37

    Were all the files using extensions that were listed?



    Import of existing forum failed. No reply from the MIGRATION team Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    merlinthegrey
    merlinthegrey
    merlinthegrey
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    • Post n°3

    Import of existing forum failed. No reply from the MIGRATION team Empty Re: Import of existing forum failed. No reply from the MIGRATION team

    Post by merlinthegrey 29/3/2017, 11:54

    Thank you for your prompt reply.
    Absolutely. As one can see in the screenshot, the database dump is in a file named backup.gz, and .gz is enlisted on the "Authorized file extension" list.
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    SLGray
    SLGray
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    • Post n°4

    Import of existing forum failed. No reply from the MIGRATION team Empty Re: Import of existing forum failed. No reply from the MIGRATION team

    Post by SLGray 29/3/2017, 11:57

    Send another email.



    Import of existing forum failed. No reply from the MIGRATION team Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    merlinthegrey
    merlinthegrey
    merlinthegrey
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    • Post n°5

    Import of existing forum failed. No reply from the MIGRATION team Empty Re: Import of existing forum failed. No reply from the MIGRATION team

    Post by merlinthegrey 30/3/2017, 11:49

    SLGray wrote:Send another email.
    Sent to migration@forumotion.com, with the err message and the DB file.
    Thank you.
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