Hello fellow Forumotionaires
A few users are say they are struggling to become a member of our forum which is set to members only and admin to activate.
One member had this message:
Please can you confirm there are no known issues and this relates to the user/new member not activating the confirm email to create the profile?
Also had this in an email:
"I tried to register multiple times and the forum does not recognise my username and password protocol (tried repeatedly to re-register last week). I therefore am unable to access the forum and your comment. One of the beta testers who was invited to join also experienced the same problem, with which we can't help him. Please advise how I can establish access. It may be that we use the format that you have set out for the user"
She did have a profile created I noticed earlier in Admin so activated it.... Can you confirm to me that although she had created a profile she did not activate it via the email that probably ended up in the junk folder?
Thanks in advance
Kind Regards
Darrel
A few users are say they are struggling to become a member of our forum which is set to members only and admin to activate.
One member had this message:
Please can you confirm there are no known issues and this relates to the user/new member not activating the confirm email to create the profile?
Also had this in an email:
"I tried to register multiple times and the forum does not recognise my username and password protocol (tried repeatedly to re-register last week). I therefore am unable to access the forum and your comment. One of the beta testers who was invited to join also experienced the same problem, with which we can't help him. Please advise how I can establish access. It may be that we use the format that you have set out for the user"
She did have a profile created I noticed earlier in Admin so activated it.... Can you confirm to me that although she had created a profile she did not activate it via the email that probably ended up in the junk folder?
Thanks in advance
Kind Regards
Darrel