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    Newsletter Amount incorrect after sending 2 newsletters.

    Chellizard
    Chellizard
    Forumember


    Female Posts : 154
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    Language : English

    Solved Newsletter Amount incorrect after sending 2 newsletters.

    Post by Chellizard April 29th 2018, 2:39 pm

    Technical Details


    Forum version : #phpBB3
    Position : Founder
    Concerned browser(s) : Google Chrome
    Screenshot of problem : https://i.imgur.com/PNqhbBU.png
    Who the problem concerns : Yourself
    When the problem appeared : Right after I sent my second newsletter.
    Forum link : http://superhero-rpg.com

    Description of problem

    I sent two newsletters on my forum, each a few days apart, and today my second one duplicated itself after I only hit send once.

    Even with the duplication, it's showing I only have 4 newsletters left to send for the remainder of the month [which is not really an issue seeing as April is coming to an end soon] but the fact still remains:

    I should have 5 remaining newsletters to send, not 4 when I pay for the Premium package.

    Thanks for your time.

    Additional screenshot: https://i.imgur.com/fVnYd9x.png
    SLGray
    SLGray
    Administrator
    Administrator


    Male Posts : 51554
    Reputation : 3523
    Language : English
    Location : United States

    Solved Re: Newsletter Amount incorrect after sending 2 newsletters.

    Post by SLGray April 29th 2018, 2:52 pm

    Did you send any right before you purchased the premium package?



    Newsletter Amount incorrect after sending 2 newsletters. Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
    Chellizard
    Chellizard
    Forumember


    Female Posts : 154
    Reputation : 12
    Language : English

    Solved Re: Newsletter Amount incorrect after sending 2 newsletters.

    Post by Chellizard April 29th 2018, 3:34 pm

    No sir.

    It even said I had 7 remaining before I sent that accidental duplicate.
    Shadow
    Shadow
    Manager
    Manager


    Male Posts : 16208
    Reputation : 1832
    Language : French, English

    Solved Re: Newsletter Amount incorrect after sending 2 newsletters.

    Post by Shadow April 30th 2018, 7:41 am

    Hello @Chellizard,

    It should be fixed by now, could you please check in your ACP? Smile

    Regards,
    Shadow
    Chellizard
    Chellizard
    Forumember


    Female Posts : 154
    Reputation : 12
    Language : English

    Solved Re: Newsletter Amount incorrect after sending 2 newsletters.

    Post by Chellizard April 30th 2018, 5:53 pm

    It's fixed! Thank you so much. I really appreciate it. It wasn't really an issue, so much as so confusing that it processed my sending twice, so it spammed my users. Sad

    It was likely a wifi issue on my end, realistically. But I am thankful for the quick response.

    Thank you so much!
    brandon_g
    brandon_g
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    Location : USA

    Solved Re: Newsletter Amount incorrect after sending 2 newsletters.

    Post by brandon_g April 30th 2018, 6:08 pm

    Hello,

    May we considered this solved then?

    -Brandon



    Newsletter Amount incorrect after sending 2 newsletters. Brando10
    Remember to mark your topic Newsletter Amount incorrect after sending 2 newsletters. Solved15 when a solution is found.
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    Chellizard
    Chellizard
    Forumember


    Female Posts : 154
    Reputation : 12
    Language : English

    Solved Re: Newsletter Amount incorrect after sending 2 newsletters.

    Post by Chellizard April 30th 2018, 7:28 pm

    I'm gonna go ahead and call this solved! (:
    Ape
    Ape
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    Administrator


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    Solved Re: Newsletter Amount incorrect after sending 2 newsletters.

    Post by Ape April 30th 2018, 9:51 pm

    Problem solved & topic archived.
    Please read our forum rules: ESF General Rules



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