Good day, i made a payment three days ago for the purchase of Forumotion new package and i havent use it, please can i get a refund of the money??
2 posters
Please i need a refund
Ape- Administrator
- Posts : 19325
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Language : fluent in dork / mumbojumbo & English haha
- Post n°2
Re: Please i need a refund
can I ask why you want a refund and what is the pack you paid for ? and was it monthly or yearly ?
Snows- Forumember
- Posts : 140
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Language : English
- Post n°3
Re: Please i need a refund
APE wrote:can I ask why you want a refund and what is the pack you paid for ? and was it monthly or yearly ?
I got a problem with in my forum thinking that the solution will be solve if i purchase the package never knew that it was a minor issue. after purchasing the package i got my forum fixed up with using the package i purchased. it is the new Forumotion Advance package and it is a yearly pack
Ape- Administrator
- Posts : 19325
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
- Post n°4
Re: Please i need a refund
What you will need to do is contact forumotion.com directly: or +334.92.02.15.76.
see in red for more info.Purchases and refunds
forumotion.com provides Users with optional paid services, such as "packages", domain name, or advertisements removal. By subscribing to one of these services, the User agrees to pay forumotion.com the monthly or annual subscription fee indicated. Payments are debited in advance on the day he purchases the service and cover its use for the chosen monthly or annual subscription period.
The purchase of products and services from forumotion.com entitles the buyer to a right of withdrawal within 15 days of the purchase, unless such products and services have been used in any way. In this case, the withdrawal period ends and it becomes impossible to cancel the purchase or obtain a refund. Outside the withdrawal period, no products or services are refundable, even if they have not been used and have not expired.
The credits expense, the subscription to a "package", the purchase of a domain name or the use of any service such as the deletion of advertisements is, within the meaning of these Terms, a "use" of a paid service. The User expressly consents by these Terms that these services may be provided before the expiry of the withdrawal period, resulting in the waiver of this period.
The modalities of exercise of the withdrawal and refund period provided by the present Terms do not concern the paying products and services purchased through a third-party partner of forumotion.com (contact directly the partner in this case, which will decide at its sole discretion whether or not to proceed with the refund). The withdrawal period and refunds do not concern products offered by forumotion.com, including but not exclusively during a contest.
To exercise its right of withdrawal for a paid service which has not been "used" in accordance with the provisions and which does not fall under the exclusion cases mentioned above, the User may contact forumotion.com directly: or +334.92.02.15.76.
If the User believes that forumotion.com has billed him in error, he should contact the company within 90 days of the concerned billing. No refunds will be given for fees charged more than 90 days ago.
forumotion.com reserves the right to refuse a refund request if there are reasons to believe that the User is trying to take unfair advantage of this refund policy (for example, by repeated requests for refunds for the same service or product), if he is violating these Terms or if forumotion.com has reasons to suspect that he is using the services fraudulently or that the User account is being used fraudulently by a third party.
This refund policy has no impact on the User statutory rights.
Snows- Forumember
- Posts : 140
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Language : English
- Post n°5
Re: Please i need a refund
Thanks for your support, Let me work on it
Ape- Administrator
- Posts : 19325
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
- Post n°6
Re: Please i need a refund
Snows wrote:Thanks for your support, Let me work on it
your welcome have a great weekend.
Ape- Administrator
- Posts : 19325
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
- Post n°7
Re: Please i need a refund
As marked as solved I will lock this and move it
If this is not solved please PM me with this threads link and I will reopen it for you.
If this is not solved please PM me with this threads link and I will reopen it for you.
Problem solved & topic archived.
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