I do apologize for this post if it has already been addressed. I could not find anything in the archives in relation to it. At present our Domain name is up for renewal. We have the credits which is required, 1600 I believe. I have gone to the appropriate section to do so and am unable to spend the credits we have, we have 27 days to do so, any assistance would be appreciated. We at present do not want to upgrade, just keep our domain name.
Thanks in advance.

David.

Hello David,
I searched our archives and found a thread that has some steps by a former Admin of Forumotion. Follow the steps below, these steps can be found in that thread linked below.

Derri wrote:ACP --> Misc --> Spend Credits --> Domain Name --> It will allow you to renew the domain name.

Link to thread: https://help.forumotion.com/t131875-renew-domain-name

Hope this helps!

Cheers,
James

Thanks Jadster, I have tried that and still no joy. But will try again now

Hello @roseman

Please read the following tutorial about domain names. It includes a guide on how to renew it as well as the packages needed to do that
https://help.forumotion.com/t10579-custom-your-domain-name#55023

I would also like to recommend you to read the following tutorial about packages since you need one to have the possibility of buying the renew of it.
https://help.forumotion.com/t155627-forumotion-packages

Best regards.

You have to purchase the advanceed or premium package to use a domain name.

Hi, mpelmmc and SLKGray I have read your replies, I am still none the wiser. I have pasted a piece below,

 Free package: this is the default package for all Forumotion forums, which continues to offer features that allow relevant use of your forum. These features include access to advanced permissions, image hosting, optimization of your forum for SEO, unlimited number of topics, members and messages, etc.

As an existing member of the forumotion application, do we need to purchase a package to "only" continue our domain name, the forum which I run is slowly dying but I thought I would purchase this coming years time with the credits we have. If we have to purchase a package, it will not be productive as the traffic is not high enough to warrant this.

Many thanks David/roseman

Domain name acquisition is only available for forums in or package: if this is not the case for your forum, you will need to subscribe a premium package or an advanced packagebefore you can buy a custom domain name (how to?)

Thanks SLGray, by the look of your reply our forum will close in 27 days.
Thanks for your help today and the formotion help/helpers in the past

You can still use the forum without a domain name.

May we consider this problem as solved then?

We are really sorry to see you go

from now on all forums that want to have a domain name will have to have at least a package with out this pack you can not buy a domain name or renew it.

We understand this may have come to a shock to you but we had to make some change to the way we mke money to keep out host open to you all.

mpelmmc, at present can it be left open for 12 hours as my helper is in a different time zone so I can not contact him or get him to read this ?
Hi APE, thanks for your help and explaining why this is so, as said above can this be left open for 12 hours,

roseman/David.

yes this can be open as long as you need it to be as long as you bump it every 2 or 3 days it will stay open

Sorry to be a pain again APE, could you or one of the other admin answer this question please,
As we have 3126 credits, can we spend some of those on a "Advanced Package" by the month and also use some of them on our Domain name(1600 credits)

Many thanks roseman/David.

roseman wrote:Sorry to be a pain again APE, could you or one of the other admin answer this question please,
As we have 3126 credits, can we spend some of those on a "Advanced Package" by the month and also use some of them on our Domain name(1600 credits)

Many thanks roseman/David.

NO sorry you can only use your credits for a yearly or payment the monthly payment is only done by paypal.

Hello to whoever is on at present. It would appear that the domain name "Rosetalk Australia" has expired due to the lack of response from the members to pay for the new packages offered. So I have two questions.
1. What happens to 3126 credits we have, are they returned to us in cash to my bank account or due you keep them.
2. All the material generated over ten odd years is it your property or ours, if it is ours, can or could it be downloaded to say a hard drive or a memory stick, I was asked to ask,

Many thanks David.

Hello roseman.

1. What happens to 3126 credits we have, are they returned to us in cash to my bank account or due you keep them.

Sadly we will not credit your bank with your remaining credits.
I do understand that you would like to have spent this on your domain name and other things on your forum but you need to buy the advanced pack at least to get a domain name

We understand this comes to a shock to you but this has been online for some time ( I think it come out in April this year)

We also understand that money is hard to come by and with a slow forum it is not easy to spend that sort of money. You can still use your forum as it is without the domain name you paid for last year
All you need to do is use your address you made when your forum was made.

FM had no choice on this matter it was this or the host was to close down and all of you would have lost your forums.

2. All the material generated over ten odd years is it your property or ours, if it is ours, can or could it be downloaded to say a hard drive or a memory stick, I was asked to ask,

No sorry you can not get data from our servers we do not let anyone gain access to our database Not even us staff have that right.

Thanks APE for your reply and I will mark this as solved