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4 posters

    Member problems logging in

    msgigi
    msgigi
    msgigi
    New Member


    Female Posts : 22
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    Location : United Kingdom
    • Post n°1

    Solved Member problems logging in

    Post by msgigi November 21st 2018, 2:41 pm

    Hi
    one of my members is having problems logging in and has done so now for a few days. The login is not accepting her password. I have changed her password twice now for to no avail I have checked the settings of my forum and cannot find any problems.. A couple of other members had a similar problem last week but eventually logged in by trying an old password and it worked which is strange as they hadnt used that password for mths. My forum url is PSP PLAYROOM I can send you the members username if you need it... She has been a member for a long time so i dont think its that she doesnt know what shes doing, Also she is a member of a few other forums and has no problems with them only my forum. Thank you.. I am the owner of the forum and my user name on there is GigiUK


    Last edited by msgigi on November 25th 2018, 1:49 pm; edited 1 time in total
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    brandon_g
    brandon_g
    brandon_g
    Manager
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    Male Posts : 10113
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    Language : English
    Location : USA
    • Post n°2

    Solved Re: Member problems logging in

    Post by brandon_g November 21st 2018, 2:56 pm

    Hello,

    After reseting the password, could you try logging in to their account to see if it lets you in?

    Also ask the member to try clearing their browser cache and cookies.

    If they are copying and pasting the password, ask them to hand type it in, this ensures it is being entered properly without any spaces or anything.

    -Brandon



    Member problems logging in Brando10
    Remember to mark your topic Member problems logging in Solved15 when a solution is found.
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    msgigi
    msgigi
    msgigi
    New Member


    Female Posts : 22
    Reputation : 1
    Language : english
    Location : United Kingdom
    • Post n°3

    Solved Re: Member problems logging in

    Post by msgigi November 21st 2018, 3:12 pm

    Hi Again I have just changed her password and logged in and its working... I will now ask her if shes copying and pasting her password and get back to you... Thank you for your help
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    SLGray
    SLGray
    SLGray
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    Male Posts : 51495
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    Language : English
    Location : United States
    • Post n°4

    Solved Re: Member problems logging in

    Post by SLGray November 21st 2018, 8:58 pm

    The topic was posted in the wrong section, so I have moved it to the correct section.
    Please read our forum rules:  ESF General Rules



    Member problems logging in Slgray10

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    Ape
    Ape
    Ape
    Administrator
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    Male Posts : 19313
    Reputation : 2005
    Language : fluent in dork / mumbojumbo & English haha
    • Post n°5

    Solved Re: Member problems logging in

    Post by Ape November 26th 2018, 1:31 am

    Problem solved & topic archived.
    Please read our forum rules: ESF General Rules



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