Technical Details
Forum version : #phpBB3
Position : Administrator
Concerned browser(s) : Safari
Who the problem concerns : Yourself
When the problem appeared : within a few days
Forum link : https://www.bullseyeforum.net
Description of problem
I have a guy trying to become a member of our forum. He has registered and confirmed his account, but can’t access his account at all when he tries to log in, so he contacted me to help.I have activated users manually and even newly created them for folks that need help, but this is something different.
I can’t find find his ID via search by user Id or email in the public or admin panels. Yet trying to reregister his account, I get the result that his user id and name are in use.
When I try to resend his password via “lost password”it says his user id uses a different email.
1. User ID is in use.
2. User email is in use.
3. User ID does not pull up in a search in public or admin user search sections.
4. Email does not pull up in a search in public or admin search sections.
His account exists, yet is invisible to the forum software. What is going on?
Thanks
Last edited by willnewton on June 24th 2019, 12:20 am; edited 1 time in total