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4 posters

    Disappeared forum elements and admin panel

    Nadragulya
    Nadragulya
    Nadragulya
    New Member


    Posts : 6
    Reputation : 1
    Language : English, Hungarian
    • Post n°1

    Solved Disappeared forum elements and admin panel

    Post by Nadragulya October 4th 2019, 2:55 pm

    Technical Details


    Forum version : #phpBB2
    Position : Administrator
    Concerned browser(s) : Google Chrome
    Screenshot of problem : https://scontent.fbud1-1.fna.fbcdn.net/v/t1.15752-9/71794929_390744945167130_3700094993856200704_n.png?_nc_cat=100&_nc_oc=AQm4jU0MkTW4HnejJBI4A9ZX60P8laSpFkOou8AxCeVnCXL9PMwjV2sqLrga7zkchzg&_nc_ht=scontent.fbud1-1.fna&oh=07d383e89109230f5b354a618e87044f&oe=5E2D8B26
    Who the problem concerns : All members
    When the problem appeared : Today
    Forum link : http://worldofshadowhunters.hungarianforum.com

    Description of problem

    Dear Helpteam,

    After the maintenance I noticed that every topic disappeared from the forum, and I cannot find access to the Admin panel either.
    I have no idea what the problem could be, but neither me nor my two administrator partners can reach the Admin panel, and every member can see the same outlook that I made a print screen of, when they access the forum.
    Could you please help me with this problem?

    Thank you in advance!

    Nadragulya


    Last edited by Nadragulya on October 6th 2019, 10:27 pm; edited 1 time in total
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    skouliki
    skouliki
    skouliki
    Manager
    Manager


    Female Posts : 15274
    Reputation : 1701
    Language : English,Greek
    Location : Greece
    • Post n°2

    Solved Re: Disappeared forum elements and admin panel

    Post by skouliki October 4th 2019, 7:34 pm


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    Nadragulya
    Nadragulya
    Nadragulya
    New Member


    Posts : 6
    Reputation : 1
    Language : English, Hungarian
    • Post n°3

    Solved Re: Disappeared forum elements and admin panel

    Post by Nadragulya October 6th 2019, 1:56 pm

    Hello!

    Thank you for the link! We can access the admin panel through it, and we tried to look up the fawls in the codes if there is any that can be responsible for all the forumtopics disappearing, but we could not find anything. Sad
    Is there any possibility that someone can help us with this issue too?

    Thanks!
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    skouliki
    skouliki
    skouliki
    Manager
    Manager


    Female Posts : 15274
    Reputation : 1701
    Language : English,Greek
    Location : Greece
    • Post n°4

    Solved Re: Disappeared forum elements and admin panel

    Post by skouliki October 6th 2019, 2:24 pm

    did you turn off the java to check if the issue is caused by them?

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    Nadragulya
    Nadragulya
    Nadragulya
    New Member


    Posts : 6
    Reputation : 1
    Language : English, Hungarian
    • Post n°5

    Solved Re: Disappeared forum elements and admin panel

    Post by Nadragulya October 6th 2019, 6:15 pm

    Do you mean in the browser I use, or is there a Java application in the adminpanel which can be turned off?
    Also, if you meant the browser, then I think that cannot be the problem, because none of the forummembers (nor the guests) can see anything of the topics, and since I use Chrome, which does not use Java, I think the problem cannot be caused by Java.
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    SLGray
    SLGray
    SLGray
    Administrator
    Administrator


    Male Posts : 51556
    Reputation : 3519
    Language : English
    Location : United States
    • Post n°6

    Solved Re: Disappeared forum elements and admin panel

    Post by SLGray October 6th 2019, 7:52 pm

    No.  It is here:  AP > Modules > HTML/JavaScript > JavaScript Management



    Disappeared forum elements and admin panel Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    Nadragulya
    Nadragulya
    Nadragulya
    New Member


    Posts : 6
    Reputation : 1
    Language : English, Hungarian
    • Post n°7

    Solved Re: Disappeared forum elements and admin panel

    Post by Nadragulya October 6th 2019, 9:08 pm

    Hi,
    Thank you, I checked, Java is set to off bby default. I swiched it on, nothing happened, then swiched it off again, still nothing.
    The problem is not caused by Java.
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    Ape
    Ape
    Ape
    Administrator
    Administrator


    Male Posts : 19215
    Reputation : 1998
    Language : fluent in dork / mumbojumbo & English haha
    • Post n°8

    Solved Re: Disappeared forum elements and admin panel

    Post by Ape October 6th 2019, 9:11 pm

    Have you added any CSS files to your forum or made any change to your templates ?

    I ask this as you are the only one having this problem and i feel it could be something not working right on your forum.



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    Disappeared forum elements and admin panel Ape_b110
    Disappeared forum elements and admin panel Ape1010
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    SLGray
    SLGray
    SLGray
    Administrator
    Administrator


    Male Posts : 51556
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    Language : English
    Location : United States
    • Post n°9

    Solved Re: Disappeared forum elements and admin panel

    Post by SLGray October 6th 2019, 9:23 pm

    Exactly it is happening on all pages.  I just checked the calendar and memberlist.



    Disappeared forum elements and admin panel Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    Nadragulya
    Nadragulya
    Nadragulya
    New Member


    Posts : 6
    Reputation : 1
    Language : English, Hungarian
    • Post n°10

    Solved Re: Disappeared forum elements and admin panel

    Post by Nadragulya October 6th 2019, 9:40 pm

    We checked, no changes were made in the CSS files, nor in the templates.
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    SLGray
    SLGray
    SLGray
    Administrator
    Administrator


    Male Posts : 51556
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    Language : English
    Location : United States
    • Post n°11

    Solved Re: Disappeared forum elements and admin panel

    Post by SLGray October 6th 2019, 9:56 pm

    After using the test account, I located the issue.  I am sorry to tell you but the issue is in the forum's widgets.  When you deactivated them, the forum looks normal.

    It must be in one or more of your customized widgets.



    Disappeared forum elements and admin panel Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    Nadragulya
    Nadragulya
    Nadragulya
    New Member


    Posts : 6
    Reputation : 1
    Language : English, Hungarian
    • Post n°12

    Solved Re: Disappeared forum elements and admin panel

    Post by Nadragulya October 6th 2019, 10:26 pm

    Thank you for your help!!
    We managed to locate the problem and now everything works fine! Very Happy
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    SLGray
    SLGray
    SLGray
    Administrator
    Administrator


    Male Posts : 51556
    Reputation : 3519
    Language : English
    Location : United States
    • Post n°13

    Solved Re: Disappeared forum elements and admin panel

    Post by SLGray October 6th 2019, 11:10 pm

    You're welcome.
    Problem solved & topic archived.
    Please read our forum rules:  ESF General Rules



    Disappeared forum elements and admin panel Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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