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mclechelle
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    Payment for package not processed

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    • Post n°1

    Pro Admin Payment for package not processed

    Post by mclechelle March 28th 2020, 5:43 pm

    "an authorization on a monthly payment is being processed on PayPal
    Please wait......"

    After making payment for hours this is what I get. How do I resolved this?
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    • Post n°2

    Pro Admin Re: Payment for package not processed

    Post by SLGray March 28th 2020, 6:18 pm

    So you made the payment today (Saturday)?

    The topic was posted in the wrong section, so I have moved it to the correct section.
    Please read our forum rules:  ESF General Rules



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    • Post n°3

    Pro Admin Re: Payment for package not processed

    Post by mclechelle March 28th 2020, 6:21 pm

    Exactly
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    • Post n°4

    Pro Admin Re: Payment for package not processed

    Post by SLGray March 28th 2020, 6:24 pm

    https://help.forumotion.com/t155627-forumotion-packages

    The activation of a package subscribed via a monthly payment is not immediate and requires a waiting time that can sometimes goes up to several minutes. This waiting time is independent of the Forumotion will, but is necessary to receive the confirmation of the monthly payment from Paypal. In this case, a message reminds the administrator that a payment authorization request is pending with Paypal:



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    • Post n°5

    Pro Admin Re: Payment for package not processed

    Post by mclechelle March 28th 2020, 6:27 pm

    The message says 'minutes' but it's hours here. However, I'll wait.
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    • Post n°6

    Pro Admin Re: Payment for package not processed

    Post by SLGray March 28th 2020, 6:38 pm

    Is this the first time you used the monthly payment option?



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    • Post n°7

    Pro Admin Re: Payment for package not processed

    Post by mclechelle March 28th 2020, 6:43 pm

    I abandoned forumotion after it was introduced. My forum was the No 1 in forumotion then. Trying to see if the service is better now, this is my first time since it was introduced.
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    • Post n°8

    Pro Admin Re: Payment for package not processed

    Post by SLGray March 28th 2020, 6:50 pm

    Are you doing the monthly or yearly option?



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    • Post n°9

    Pro Admin Re: Payment for package not processed

    Post by mclechelle March 28th 2020, 7:26 pm

    Monthly
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    • Post n°10

    Pro Admin Re: Payment for package not processed

    Post by Jucarese March 28th 2020, 8:33 pm

    office  non working Weekend, you must wait for Monday as soon as the request is serviced
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    • Post n°11

    Pro Admin Re: Payment for package not processed

    Post by mclechelle March 28th 2020, 8:36 pm

    Oooopss
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    • Post n°12

    Pro Admin Re: Payment for package not processed

    Post by TheCrow March 28th 2020, 9:49 pm

    Hello,

    Also you have to bare in mind that due to the Coronavirus that is affecting the world it may take some more time before payments are done.

    Regards,
    TC.



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    • Post n°13

    Pro Admin Re: Payment for package not processed

    Post by mclechelle March 30th 2020, 7:39 pm

    Now this is so annoying. The person handling this can still work remotely. It used to be automated, I have no idea what's happening to forumotion.
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    • Post n°14

    Pro Admin Re: Payment for package not processed

    Post by brandon_g March 30th 2020, 9:06 pm

    Hello,
    It is automated. I am guessing something hasn't processed the way it should have. Please send me via pm a screenshot of your receipt and I will make a ticket on this issue.

    Do also bare in mind you made this topic on a weekend, our team does not work weekends except for emergencies (such as server issues or serious bugs effecting service). Now that the weekend is over, I can make a ticket and get it sorted out for you.

    We apologize for the inconvenience. I will make sure this gets sorted for you.

    -Brandon



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    • Post n°15

    Pro Admin Re: Payment for package not processed

    Post by SLGray March 30th 2020, 10:03 pm

    Also take in count that the world is in a pandemic.



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    • Post n°16

    Pro Admin Re: Payment for package not processed

    Post by mclechelle March 30th 2020, 10:08 pm

    That's why people are working remotely to fix issues like this
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    • Post n°17

    Pro Admin Re: Payment for package not processed

    Post by brandon_g March 30th 2020, 10:17 pm

    Hello,

    I have made your ticket. Please note however it can up to 72 hours for it be handled by our team (however it is usually the business next day) depending on how many tickets they have pending.

    I will be sure to keep you informed of the status of your ticket.

    -Brandon



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    • Post n°18

    Pro Admin Re: Payment for package not processed

    Post by brandon_g April 6th 2020, 3:04 pm

    Hi,
    Just wanted to let you know I am still waiting to hear back. I apologize for the delay. Let me tag @The Godfather and see if he can handle this.

    -Brandon



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    • Post n°19

    Pro Admin Re: Payment for package not processed

    Post by mclechelle April 6th 2020, 5:46 pm

    I made another purchase and this last one went through, Thanks.

    My question is if I can use a different domain rather than the one I purchased from forumotion?
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    • Post n°20

    Pro Admin Re: Payment for package not processed

    Post by Ape April 6th 2020, 6:02 pm

    Yes you can use a domain hosted outside of FM if you want





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