Hey, Guys,

I paid for my forum's domain renewal a week ago, and for some reason that forum has not been renewed, and my site is down. How long is this going to take? I've never ever known of it to take this long. I'd appreciate someone looking into this so that we can get it back up again, please?

The site is: www.pottersarmy.net

Tks!

K.

Hello,

Please change the title of your topic to something that is related to your question/issue, so that other users will be able to find their question/issue using the search engine. Please read our forum rules: ESF General Rules

I changed the forum name, but i still need an answer to the question. When will my site be back up and running?

hello

your forum url is this https://pottersarmy.forumotion.com/
You have to have the advanced or premium package to use a domain name
Did you get this domain name through Forumotion or did you get it from a third party company?

We got this name through forumotion, and we've had this site for over 11 years. Our members have always reached the site using the address i listed above. The pottersarmy.net address had worked for us for years. I'm not sure why this is a snag now.

skouliki wrote:
You have to have the advanced or premium package to use a domain name

If you have a domain name and no package then your domain name will not work, Now if you renew to one of our packages then yes your domain name will become live again.

information about packages
https://help.forumotion.com/t155627-forumotion-packages?highlight=packages
https://help.forumotion.com/t10579-custom-your-domain-name

I bought an advanced package on April 1st and paid for it with my debit card, and believe me, the money was taken out of that account immediately. I have it documented on my bank statement for the amount of credits required for the advanced package. This was paid for a week ago. I've been paying for the domain name for this site for years, and I realize that it requires at least an advanced package, so that is precisely what I bought.

check the following settings ..

general tab .. forum ...forum address...personalized domain name tab ...force the URL redirection ..

is it set to yes or no ? ..If it's set to no please change it to yes then save and recheck

Hello ^^


The domain name expired on april 1^ST and you waited till april 1^ST to renew the package, though you could have done it since the beginning of february ? You waited domain got expired to do something ?

Just for info we are locked down (french users and head office of Forumotion) since march 17^th and i wont bet a penny your problem is not related with that lockdown.

Could be. tks.

As a follow up, i did try to change the site to the domain name, and it won't let me into the site at all now. I can't get in using either the www.pottersarmy.forumotion.com address or the www.pottersarmy.net address. I get an error message that says:

Corrupted Content Error

The site at https://www.pottersarmy.net/ has experienced a network protocol violation that cannot be repaired.

The page you are trying to view cannot be shown because an error in the data transmission was detected.

Please contact the website owners to inform them of this problem.

Can you help, please?

WHen you have the SSL certificate activated, you can not change the forum's link.

The topic was posted in the wrong section, so I have moved it to the correct section. Please read our forum rules:  ESF General Rules