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The forum of the forums
3 posters

    Forum is very slow, pages take long time to load, malware detected

    Canner
    Canner
    Canner
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    Posts : 3
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    • Post n°1

    In progress Forum is very slow, pages take long time to load, malware detected

    Post by Canner Wed May 13, 2020 9:21 pm

    Technical Details


    Forum version : #phpBB2
    Position : Administrator
    Concerned browser(s) : Mozilla Firefox, Google Chrome, Internet Explorer
    Screenshot of problem : https://sitecheck.sucuri.net/results/https/themuckyplace.forumotion.com
    Who the problem concerns : All members
    When the problem appeared : couple of weeks
    Forum link : https://themuckyplace.forumotion.com/

    Description of problem

    Hi,

    This is my first post, I joined the Forumotion forum to report a problem.
    Since a couple of weeks the forum themuckyplace.forumotion.com is extremely slow, been waiting for the problem to resolve by itself, but unfortunately that's not happening.

    Because the issue stayed, I decided to run a sitecheck on Sucuri.net. (Link to scan result)

    The scan came up with a warning that malware was detected :

    This page includes a JavaScript/iframe from adstune.com that is blacklisted by Sucuri Labs, see https://labs.sucuri.net/?blacklist=adstune.com

    https://adstune.com/ap/index.php?lang=en&dim=728x90

    I don't know if this is causing the site to run slow, but it's possible.
    Can you help me to clean up the mess and fix the forum so it runs normal again?

    Kind Regards,
    Canner
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    brandon_g
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    • Post n°2

    In progress Re: Forum is very slow, pages take long time to load, malware detected

    Post by brandon_g Wed May 13, 2020 11:17 pm

    Hello,

    Did you add any scripts to your site before the problem started happening?

    If so could you please disable javascript and force the basic css temporarily and see if it solves the issue. This is the most likely culprit.

    -Brandon



    Forum is very slow, pages take long time to load, malware detected Brando10
    Remember to mark your topic Forum is very slow, pages take long time to load, malware detected Solved15 when a solution is found.
    General Rules | Tips & Tricks | FAQ | Forgot Founder Password?

    Forum is very slow, pages take long time to load, malware detected Scre1476
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    SLGray
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    • Post n°3

    In progress Re: Forum is very slow, pages take long time to load, malware detected

    Post by SLGray Thu May 14, 2020 1:13 am

    Also force the default templates if you have modified any.



    Forum is very slow, pages take long time to load, malware detected Slgray10

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    Canner
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    • Post n°4

    In progress Re: Forum is very slow, pages take long time to load, malware detected

    Post by Canner Thu May 14, 2020 9:39 pm

    Thanks for your replies. Smile

    I have notified the site owner with the provided solutions.
    Although I am admin on that site, I did not build or maintain it otherwise.
    I don't want to change any settings without permission, and mess things up even more.

    One thing I forgot to mention is that the trouble started around April 16th.
    On Forumotions Twitter I found a message saying there had been maintenance that day.
    Back then I assumed the maintenance could be the cause for the slow loading of pages on the site.
    But now almost 5 weeks later the problem is still going on.

    Will keep you updated.

    edit: the problem started a couple of days before the maintenance on the 16th


    Last edited by Canner on Fri May 15, 2020 2:34 pm; edited 4 times in total
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    SLGray
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    • Post n°5

    In progress Re: Forum is very slow, pages take long time to load, malware detected

    Post by SLGray Thu May 14, 2020 11:07 pm

    Really the founder needs to ask for help since he/she will have access to things that administrators will not have.



    Forum is very slow, pages take long time to load, malware detected Slgray10

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    Canner
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    • Post n°6

    In progress Re: Forum is very slow, pages take long time to load, malware detected

    Post by Canner Fri May 15, 2020 2:30 pm

    The founder doesn't have a payed subscription, and therefore wasn't expecting help, so he didn't bother to contact and was hoping the issue would resolve on it's own.

    I send him a link to this topic, I can't do much else, hopefully he'll take it from here. Very good
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    brandon_g
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    • Post n°7

    In progress Re: Forum is very slow, pages take long time to load, malware detected

    Post by brandon_g Fri May 15, 2020 2:45 pm

    Hello,

    Please let the founder know we never charge for support, support is free and always will be, regardless of package. Wink



    Forum is very slow, pages take long time to load, malware detected Brando10
    Remember to mark your topic Forum is very slow, pages take long time to load, malware detected Solved15 when a solution is found.
    General Rules | Tips & Tricks | FAQ | Forgot Founder Password?

    Forum is very slow, pages take long time to load, malware detected Scre1476
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    SLGray
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    Male Posts : 51497
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    • Post n°8

    In progress Re: Forum is very slow, pages take long time to load, malware detected

    Post by SLGray Fri May 15, 2020 8:21 pm

    Correct.  Our official supportt forums offer free support.



    Forum is very slow, pages take long time to load, malware detected Slgray10

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