Some admin no longer get all emails/notifications after changing email

Hi , as the title , from what some admin people report, it is since changing their own email.
Also some reports of notifications not working correctly or consistently.
this may be 2 seperate issues, i dont know.
thanks for any help!

Hello,

Please, can you tell us if:

- They don't receive all notifications.
- They receive some notifications (like answer in the following topic for instance) but not other ones (new registered member for instance).

Is it possible to provide us the forum URL + the username of one or two admins who have the problem please?

Hi!
https://goodf.forumotion.com/
Member "daveiron" has no email notifications.
Member "LionsShare" has no email notifications.
Member "MrBlue" has no email and other notifications issues, doesnt get notified of new posts and other things, or deoes so inconsistently, i have checked their prefs and all is set correctly.

I just sent you a PM with private information about one email address, can you see it please?

ok got it, i will suggest it to them to check spam!
thanks!

Is there anything on the notifications I can do?

For the moment no because:

- It seems to have no error regarding the email address.
- The preferences regarding notifications by email are enabled.
- Our system sent the notifications to the email address.

Of course always in the case of "daveiron". I didn't check the other users because of the results for daveiron. So the best thing to do for the moment: check the spam folder + whitelist the sender of the email notification.

Daveiron has found his spam folder and the missing emails! So i assume this is the problem for others too though no feedback.
Mrblue2015 had issues with the forum notifications , i think they said it was "hit and miss" so i take that as meaning sometimes gets them sometimes not.

Hello @Lopsum

Regarding the user "Mrblue2015", I think the problem is the same because the email provider is "hotmail.com" too. So the user should find the emails in the SPAM folder (he has to whitelist the sender in order to avoid this situation).

I find another issue regarding the notifications preferences:

the image is for mrblue2015? the email wasnt his concern it was the on site notifications (push/toolbar) which he seems to think miss some not all notifications. Sorry this wasnt clear .
looks like he should get all but reports notifications by toolbar. I guess we need to know then which ones he hasnt got, i will ask...

Thanks for your help Godfather!
MrBlue has not had any missing notifications since i asked him to note any that were missing!
setting as solved! cheers!