Hitskin.com
by kv1012tiger Thu 1 Jul - 8:37
Unable to send email
How to solve this
Thank you
Last edited by kv1012tiger on Tue 6 Jul - 16:18; edited 1 time in total
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Unable to send email
kv1012tiger- New Member
Posts : 19
Reputation : 1
Language : 繁體中文
Location : TAIWAN
Unable to send email
How to solve this
Thank you
Last edited by kv1012tiger on Tue 6 Jul - 16:18; edited 1 time in total
skouliki- Manager
Posts : 15291
Reputation : 1705
Language : English,Greek
Location : Greece
hello
did you send newsletters to close together?
did you send newsletters to close together?
kv1012tiger- New Member
- Posts : 19
Reputation : 1
Language : 繁體中文
Location : TAIWAN
Helloskouliki wrote:hello
did you send newsletters to close together?
i don't know
Mail can be sent normally before
The following are my previous steps
Thank you
SLGray- Administrator
- Posts : 51473
Reputation : 3523
Language : English
Location : United States
Was this newsletter being sent right now or on a delayed schedule?
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kv1012tiger- New Member
- Posts : 19
Reputation : 1
Language : 繁體中文
Location : TAIWAN
Is sent immediatelySLGray wrote:Was this newsletter being sent right now or on a delayed schedule?
Thank you
Ape- Administrator
- Posts : 19311
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
when was the last time you sent a news letter ?
it maybe that you have already sent a news letter and it is still pending to be sent.
it maybe that you have already sent a news letter and it is still pending to be sent.
kv1012tiger- New Member
- Posts : 19
Reputation : 1
Language : 繁體中文
Location : TAIWAN
Hello:Ape wrote:when was the last time you sent a news letter ?
it maybe that you have already sent a news letter and it is still pending to be sent.
The last normal delivery was June 9th
And recently I couldn’t send mail successfully
The members have not received the letter notification
Thank you
brandon_g- Manager
- Posts : 10113
Reputation : 923
Language : English
Location : USA
Hello,
I assume your members have checked their spam folders as well to make sure the e-mail did not end up there?
-Brandon
I assume your members have checked their spam folders as well to make sure the e-mail did not end up there?
-Brandon
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SLGray- Administrator
- Posts : 51473
Reputation : 3523
Language : English
Location : United States
Have you tried sending the newsletter again?
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
You need one post to send a PM.
When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
kv1012tiger- New Member
- Posts : 19
Reputation : 1
Language : 繁體中文
Location : TAIWAN
Because it was not sent successfullybrandon_g wrote:Hello,
I assume your members have checked their spam folders as well to make sure the e-mail did not end up there?
-Brandon
So there is no spam
OkSLGray wrote:Have you tried sending the newsletter again?
Test and resend mass mailing later
SLGray- Administrator
- Posts : 51473
Reputation : 3523
Language : English
Location : United States
Wait a minute! Do you have the premium package? If yes, before sending the newsletter had you reached the limit on the number of newsletter in a 30 day period?
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
You need one post to send a PM.
When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
kv1012tiger- New Member
- Posts : 19
Reputation : 1
Language : 繁體中文
Location : TAIWAN
Yes, I have a premium planSLGray wrote:Wait a minute! Do you have the premium package? If yes, before sending the newsletter had you reached the limit on the number of newsletter in a 30 day period?
I just tried the text format and can send mail normally
It may be that there is an error in the HTML format grammar
I'll test it next time and explain to everyone
Thank you
Ape- Administrator
- Posts : 19311
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
ok I have just tested this and I have sent a New letter to my staff members and it worked fine.
Try and clear your browser cache and cookies and try again.
Also note that you must have at least 10 letters as your topic Subject.
If there is still a problem then I will be happy to ask our team to look at this for you.
Try and clear your browser cache and cookies and try again.
Also note that you must have at least 10 letters as your topic Subject.
If there is still a problem then I will be happy to ask our team to look at this for you.
kv1012tiger- New Member
- Posts : 19
Reputation : 1
Language : 繁體中文
Location : TAIWAN
Thank you administrator for your enthusiastic helpApe wrote:ok I have just tested this and I have sent a New letter to my staff members and it worked fine.
Try and clear your browser cache and cookies and try again.
Also note that you must have at least 10 letters as your topic Subject.
If there is still a problem then I will be happy to ask our team to look at this for you.
The current problem has been solved
It is indeed caused by HTML syntax errors
Now you can send emails in groups normally
Thank you
Ape likes this post
Ape- Administrator
- Posts : 19311
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
Problem solved & topic archived.
|
kv1012tiger likes this post
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