Getting an image error message when I edit a post

I tried to edit a post. The post contains an image. After I hit "send" I got the following error:

Twitter Image URL : Invalid image format. The image must be in JPG, PNG or GIF format.

Facebook Image URL : Invalid image format. The image must be in JPG, PNG or GIF format.

The image is not from either twitter or FB. I then uploaded the image to imageshack which converted it to jpg, but the error persisted.

Why does editing cause this issue, and how can it be solved?

Thanks

(we use phpBB2)

Dear @Richardr

can we get the links you are trying to use? that would help understanding the problem

Thanks

Sure, here's the image link:

https://image.cnbcfm.com/api/v1/image/106954240-1633617064262-gettyimages-533782804-90774123.jpeg?v=1633617093&w=929&h=523

I think the issue may be with the ending of the link
try with this instead, removing the final

Code: ?v=1633617093&w=929&h=523

Code:

https://image.cnbcfm.com/api/v1/image/106954240-1633617064262-gettyimages-533782804-90774123.jpeg

Thanks, but that didn't solve it.

Hello

Did you try to save the image to desktop then upload it with servimg using the button from editor to your forum?

skouliki wrote:Hello

Did you try to save the image to desktop then upload it with servimg using the button from editor to your forum?

Hi skouliki. No, we did not. It is very rare for this to happen with a post. Simply using the original image url works 99.9% of the time.

if you read facebook support or Twitter you will see that they support specific image files and image sizes

for your forum if you upload images with servimg they are saved in our system
if you post direct images you might have third part issues depending on the site

example https://help.forumotion.com/t157936-information-the-image-hosting-company-tinypic-is-closing-its-doors?highlight=image

Are you using the insert an image button in the editor?

skouliki wrote:if you read facebook support or Twitter you will see that they support specific image files and image sizes

Yes, but that image isn't from Twitter or Facebook. The url shows it's from gettyimages.

https://image.cnbcfm.com/api/v1/image/106954240-1633617064262-gettyimages-533782804-90774123.jpeg?v=1633617093&w=929&h=523

So why does the error mention Twitter and Facebook?

SLGray wrote:Are you using the insert an image button in the editor?

Yes.

Sorry @Richardr I actually though in the first place you were trying to use the above-mentioned image in the SEO tools that have been recently announced, but I just realized you weren't using them - or that maybe there is an automatic fill

edit: okay I managed to reproduce your problem, and it was. To reproduce it:

1. Posted a topic with that image
   
2. Tried to edit the message
   
3. It doesn't complete the saving because I get this:
   
   
   

The problem lies in the fact that the editor automatically fills the SEO tools with the first image of the first post, which in your case is

Code: https://image.cnbcfm.com/api/v1/image/106954240-1633617064262-gettyimages-533782804-90774123.jpeg?v=1633617093&w=929&h=523

, but due to the parameters at the end, the SEO tools (forumotion side) do not recognize it as an image

So you have two options:

1. Edit the topic and manually remove the ending (as I told you in a previosu message) from the links added in the SEO tools:
   
   
   
   
   
2. (for the next topics) directly use links of images that end with the extension (png/jpg/jpeg/gif) etc... and not with parameters (i.g. ?v=1633617093&w=929&h=523)

I tried and it worked for me after editing the SEO tools autofilled images

Thanks Niko. It worked.

Thanks @Niko

Problem solved & topic archived. Please read our forum rules: ESF General Rules