twemoji problems continue?

Hi

twemoji problems continue?

Twemoji are installed on the forum so I don't know why some people still have problems with them?

I don't know if it's because people are using smartphone, instead of a computer?

Some members can see them and use them and others only get a white field instead!

"it is when I click on the little yellow face (twemoji) that the square - white without a single smiley - appears. So where all the smiley editions should be" - says a member!

I don't know if there is a solution to the members' problems?

With best regards

Paul David

hello

please ask those members to
-clear browser cache and history
-update browser
-use another browser
-use another device

do they use the desktop or the mobile version ?

and inform us about the results

Hello,
A possible cause of the problem has been found and a fix has been sent.
Can you please tell us if the problem still occurs ?

Kardo wrote:Hello,
A possible cause of the problem has been found and a fix has been sent.
Can you please tell us if the problem still occurs ?

hello!

a member says yesterday that she succeeded twice by making twemoji on a laptop!

I haven't received any other answers yet from members!

Under the smilies on the right it says HTML is turned off! - What does this mean and should it be switched on?

and how do I possibly do this?

Paul

Good afternoon!

Under the smilies on the right it says HTML is turned off! - What does this mean and should it be switched on?

This means that users cannot post HTML code in posts.
It is recommended that you disable the ability to post HTML code in posts, as posting code can affect the display of the forum.

This feature does not affect the twemoji in any way.

and how do I possibly do this?

AP - General - Messages and emails - Configuration - Allow HTML - Yes - Save.

Razor12345 wrote:Good afternoon!

Under the smilies on the right it says HTML is turned off! - What does this mean and should it be switched on?

This means that users cannot post HTML code in posts.
It is recommended that you disable the ability to post HTML code in posts, as posting code can affect the display of the forum.

This feature does not affect the twemoji in any way.

and how do I possibly do this?

AP - General - Messages and emails - Configuration - Allow HTML - Yes - Save.

Hello!

ok then i don't want to activate HTML code in posts!

if I don't hear from the members regarding twemoji today, I will close this topic tomorrow!

Paul

Poul David wrote:

Hello!

ok then i don't want to activate HTML code in posts!

if I don't hear from the members regarding twemoji today, I will close this topic tomorrow!

Paul

Hello Paul,

You do not need to have html enabled for twemoji to work. As Tech Kardo mentioned there was some issue with the feature that they they fixed (or believe they fixed on the backend). The HTML being off is not the cause of your issue.

-Brandon

brandon_g wrote:

Poul David wrote:

Hello!

ok then i don't want to activate HTML code in posts!

if I don't hear from the members regarding twemoji today, I will close this topic tomorrow!

Paul

Hello Paul,

You do not need to have html enabled for twemoji to work. As Tech Kardo mentioned there was some issue with the feature that they they fixed (or believe they fixed on the backend). The HTML being off is not the cause of your issue.

-Brandon

Hello Brandon!

thank you very much for reply!

I haven't heard anything from the members, so I assume it's all right now!

I will close this topic!

Paul