Unable to continue annual Payment for Premium package

It show that I'm still having Premium package even though the package already expired already. This cause that I unable to do the next annual Payment.
(as show as the screenshot)

Please post your forum's link.

Hello you can update your account right now to stop your account shutting down

When it tells you it has 0 days it is really the last day after today your account will go back to Free unless you pay again yearly or monthly.

SLGray wrote:Please post your forum's link.

here:
https://www.kikyus.net/

APE wrote:Hello you can update your account right now to stop your account shutting down

When it tells you it has 0 days it is really the last day after today your account will go back to Free unless you pay again yearly or monthly.

as show as the screenshot I provided, the package not showing the button to pay or update the account, It only telling me that that is my current package, that's all.
And, some of the PREMIUM PACKAGE features is already stopped.

if you just click the package you want it will update its self if you have the credits already on your ACP

APE wrote:if you just click the package you want it will update its self if you have the credits already on your ACP

I have enough credits, and the problem is that, my package have no button to click, the button is replaced by "CURRENT PACKAGE" and can't find any others ways to click the package.

APE means clicking the whole premium box not the button.

SLGray wrote:APE means clicking the whole premium box not the button.

It just highlight whatever parts I'm pointing, It's not some things that click-able for me.

Tried all the way that I can think of, to click the premium box.
And my own own advertisement is not showing out, hopefully I can get this solved fast， before my loss get bigger.

Hello @zims,

Have you tried clearing your browser's cache and cookies?
Also, when was the exact expiry date of your Premium package?

Regards.

Have you also tried with a different browser and/or device?

TheCrow wrote:Hello @zims,

Have you tried clearing your browser's cache and cookies?
Also, when was the exact expiry date of your Premium package?

Regards.

I tried using opera, firefox, chrome, deleting the cookies, VPN and private mode.
I believe that the expired date is today since that is what showed.

Thank you @zims i have made a report on this matter i hope to get a replay soon.

I will post back when i get news on the problem

I am sorry for the delay and sorry for the inconvenience caused

APE wrote:Thank you @zims i have made a report on this matter i hope to get a replay soon.

I will post back when i get news on the problem

I am sorry for the delay and sorry for the inconvenience caused

I'm finally able to buy the Premium package just now, however, all the previous setting related to the premium package also need to be reset, and the ads function also somehow can't be disable and change to my own ads even though now I'm using on Premium package.



I will suggest that Forumotion need to at least let us buy or update the Premium package prior few days so all the setting can be remain and this situation can't never happen.

Most of the time you can update before hand

The system lets you update your package 2 weeks before there just looked to be a problem with your forum settings.

As for your ad's you must remove our ad's by paying for them to be removed then after that your ad's will be come live again in a matter of days

APE wrote:Most of the time you can update before hand

The system lets you update your package 2 weeks before there just looked to be a problem with your forum settings.

As for your ad's you must remove our ad's by paying for them to be removed then after that your ad's will be come live again in a matter of days

the ad's removing function is included in the Premium package right?
I still need to pay for remove them ? I believe last time I buy the premium package the ads was removed.

SLGray wrote:https://help.forumotion.com/t155623-disabling-ads-on-your-forum

I see, Thank you.
This is solved, for now, hope that next time I can update my package before all the features are expired.