Payment for package not processed

"an authorization on a monthly payment is being processed on PayPal
Please wait......"

After making payment for hours this is what I get. How do I resolved this?

So you made the payment today (Saturday)?

The topic was posted in the wrong section, so I have moved it to the correct section. Please read our forum rules:  ESF General Rules

Exactly

https://help.forumotion.com/t155627-forumotion-packages

The activation of a package subscribed via a monthly payment is not immediate and requires a waiting time that can sometimes goes up to several minutes. This waiting time is independent of the Forumotion will, but is necessary to receive the confirmation of the monthly payment from Paypal. In this case, a message reminds the administrator that a payment authorization request is pending with Paypal:

The message says 'minutes' but it's hours here. However, I'll wait.

Is this the first time you used the monthly payment option?

I abandoned forumotion after it was introduced. My forum was the No 1 in forumotion then. Trying to see if the service is better now, this is my first time since it was introduced.

Are you doing the monthly or yearly option?

Monthly

office  non working Weekend, you must wait for Monday as soon as the request is serviced

Oooopss

Hello,

Also you have to bare in mind that due to the Coronavirus that is affecting the world it may take some more time before payments are done.

Regards,
TC.

Now this is so annoying. The person handling this can still work remotely. It used to be automated, I have no idea what's happening to forumotion.

Hello,
It is automated. I am guessing something hasn't processed the way it should have. Please send me via pm a screenshot of your receipt and I will make a ticket on this issue.

Do also bare in mind you made this topic on a weekend, our team does not work weekends except for emergencies (such as server issues or serious bugs effecting service). Now that the weekend is over, I can make a ticket and get it sorted out for you.

We apologize for the inconvenience. I will make sure this gets sorted for you.

-Brandon

Also take in count that the world is in a pandemic.

That's why people are working remotely to fix issues like this

Hello,

I have made your ticket. Please note however it can up to 72 hours for it be handled by our team (however it is usually the business next day) depending on how many tickets they have pending.

I will be sure to keep you informed of the status of your ticket.

-Brandon

Hi,
Just wanted to let you know I am still waiting to hear back. I apologize for the delay. Let me tag @The Godfather and see if he can handle this.

-Brandon

I made another purchase and this last one went through, Thanks.

My question is if I can use a different domain rather than the one I purchased from forumotion?

Yes you can use a domain hosted outside of FM if you want

  Helpful Topic's:
Custom your Domain Name
Redirecting a domain name acquired outside Forumotion
Domain name transfer