people can't register

when trying to register ew member for my group it says administrator forbidding new members..this is not true i have allow new member selected...I don't know what to do..any help would be much appeciated thanks Donna

A.P // User & Groups // Users // Users options // Members // New accounts activation : Automatic activation // Allow new members : Yes // Save .

yep already got thoses settings

Try this? https://help.forumotion.com/frequently-asked-questions-f5/how-to-unlock-your-forum-t35100.htm