User of my forum gets "You are not allowed to log on this forum"

He was able to login yesterday, but today he get that error message. What I supposed to do? He not banned and have all rigths to read forum. Others users doesn't have this problem.

Hello,

Are you talking about a member of your forum ? and also can he provide a screenshot on the error he encounter.

Hi by the sounds of it this could be an on going problem please read this thread
https://help.forumotion.com/t106781-information-only-topicmember-reporting-being-blocked-suspicious-activity-advice-please if not please ask your member to follow the steps on this thread
https://help.forumotion.com/t22597-how-to-clear-the-cache-in-firefox-internet-explore-chrome

He tried to remove cashe in three different browsers, but problem still remains.
The photo of error he gets: https://2img.net/r/ihimizer/img684/1338/klaida.jpg

can i please have a link to your forum?

sure: http://sociofobija.lithuanianforum.net/

OK Give this a try to make sure your settings are right.

STEP 1
ACP >>
General >>


Forum >>
Configuration
Scroll down the page to >> Forum on holiday : NO

SAVE
STAY IN ACP

STEP 2
Users & Groups


Users>>
Inactive Users
see if the members in the list if so tick the box next to there name and then activate

STEP 3
You may also want to try and log in on there account to test it your self but only if the member lets you have Permission to do so

If this don't work then i am sorry but i'm a little lost on the fix to it but i will give it some more thought



~Ape~

Checked forum settings, everything looks okay. There no inactive, banned accounts, or banned ip's. Forum is not on holiday neither. I tried to login to him account and logged in successful, without any error message.

I also experience it when I am using socks5 proxy connections

Hello,

Can you try to give this tutorial to your member and see if it will fix the problem:
https://help.forumotion.com/t45-log-in-problems

Hi,

@Ape, Jophy, note this:

adikz wrote:I also experience it when I am using socks5 proxy connections

Hi,

As a recent security measure to prevent abuse of accounts and attempts to remain completely anonymous, forumotion has recenlt installed a new code, of which disallows ALL proxys to login to any forumotion forum (and it's counterparts). You cannot disable this, it is a security measure.

Darren1 wrote:Hi,

@Ape, Jophy, note this:

adikz wrote:I also experience it when I am using socks5 proxy connections

Hi,

As a recent security measure to prevent abuse of accounts and attempts to remain completely anonymous, forumotion has recenlt installed a new code, of which disallows ALL proxys to login to any forumotion forum (and it's counterparts). You cannot disable this, it is a security measure.

Thank you for the info Darren me bro lol

Darren1 wrote:Hi,

@Ape, Jophy, note this:

adikz wrote:I also experience it when I am using socks5 proxy connections

Hi,

As a recent security measure to prevent abuse of accounts and attempts to remain completely anonymous, forumotion has recenlt installed a new code, of which disallows ALL proxys to login to any forumotion forum (and it's counterparts). You cannot disable this, it is a security measure.

That's explain it.
Thank's for the info buddy.

No worries, glad to help out

Ape, Your welcome as well, more for the notebook

Darren1 wrote:

Ape, Your welcome as well, more for the notebook

Note sure the note books going to be in hand for much longer mate maybe just a thing of the past my pm says it all to you mate