(Information/Only Topic)Member reporting being blocked - suspicious activity - Advice Please?

Hello

If you also have this problem with an user who gets the error message "We have detected suspicious activity related to your account. To unblock it, please click here and complete the form", it means that the antispam system has detected an incompatibility of the username and the IP address.

So, you need to send me by PM the username and the IP address of the user, so that I can try to unlist him from the blacklist.

I remind that this security system was set up to protect your forum and to prevent the invasion of spam from robots or malicious people.

Thanks for your understanding

Leeloo

Leeloo wrote:Hello

The antispam system has blocked the IP and the username of this user.

If you send me by PM the username of this person, I can remove him form the blacklist but you have to know that our blacklists our provided by services like Google or Yahoo, so it's not a coincidence if the username and the IP are listed.

The user can be blacklisted another time, depending on his behaviour on the net. So the anti spam system, which is set up to protect your forum, isn't in cause

On addintion of that, another active safety system works continuously in the background and analysis in real time connections and actions of your forum members and intervenes if a suspicious action is detected.

!_NICK_! wrote:I do believe that this new system should be blocked. It's not doing any of us good. My username Nick is always blocked and I would like it removed.

DavidC wrote:Hi Jophy

Am getting this message when trying to send pm

You haven't reached the post limit for sending private messages

Please advise

DavidC wrote:Hi Jophy

Am getting this message when trying to send pm

You haven't reached the post limit for sending private messages

Please advise

slg wrote:

On addintion of that, another active safety system works continuously in the background and analysis in real time connections and actions of your forum members and intervenes if a suspicious action is detected.

Leeloo wrote:Hello

The antispam system has blocked the IP and the username of this user.

If you send me by PM the username of this person, I can remove him form the blacklist but you have to know that our blacklists our provided by services like Google or Yahoo, so it's not a coincidence if the username and the IP are listed.

The user can be blacklisted another time, depending on his behaviour on the net. So the anti spam system, which is set up to protect your forum, isn't in cause

Lucky1 wrote:Good afternoon all !

Just to let you know that we too are now experiencing this problem, so obviously it is not a confined problem of one forum in particular, therefore pretty pointless emailing Leeloo with every members details that is having this error.

Just for clarity, it is not a Plus Net problem either as I have checked with our members that are having this fault and it is from a range of ISP's

If I can give you any further information to help solve this, please let me know.

Many thanks in advance.

Leeloo wrote:Hello

The antispam system has blocked the IP and the username of this user.

If you send me by PM the username of this person, I can remove him form the blacklist but you have to know that our blacklists our provided by services like Google or Yahoo, so it's not a coincidence if the username and the IP are listed.

The user can be blacklisted another time, depending on his behaviour on the net. So the anti spam system, which is set up to protect your forum, isn't in cause