Members in Singapore having issues logging in on mobile devices

I currently have two members that are using mobile devices to access my form. Both members reside in Singapore. Whenever they attempt to log in (I know their accounts are active because I activated them) through their mobile device (pretty sure their using iOS), they report that the Classic View link is not working.

I would also like to note that upon registering for the forum (via mobile), they kept receiving error #230 and were forced to attempt to register via PC (which worked). How can this issue be resolved?

Hello,

Noticed no replies yet, so I asked my friend from Singapore about this problem. He told me this; "Ah, we can't do anything about that. iOS won't support DHP codes. -- Tell them to take Androids, and install Windows in them(did it today)" Not sure if that helps or not.

Yours truly,

M.

Thanks for that but I have both an iPad and and iPhone and the forum works great for me, which is why I was wondering if this was related to their location.

Bump

Hello there !!
Can i ask what type of mobile device they have?
The problem could be that if its a mobile phone there trying to use then Our forums will not let you login to there account as the system is still in beta.

Please read here for more info
https://help.forumotion.com/t86470-new-update-mobile-forums-footer-edit-and-more-inside

Much thanks
From Your Friendly Helper Ape

APE wrote:Hello there !!
Can i ask what type of mobile device they have?
The problem could be that if its a mobile phone there trying to use then Our forums will not let you login to there account as the system is still in beta.

Please read here for more info
https://help.forumotion.com/t86470-new-update-mobile-forums-footer-edit-and-more-inside

Much thanks
From Your Friendly Helper Ape

They're both on iPhones

Forumotion works on all my iOS devices: iPad 1gen running ios5.1.1 / iPad 4th gen running iOS 6.1 / iPhone 4s running 5.1.1