more active staff to help memvberas who have forum troubles

by mersey Fri 2 Mar - 23:21

i had a problem with allopass and never recieved help, mods cant help admin arnt reallyt active (not there anyway)

i reackon you should make experienced members helpers

by Tristou Fri 2 Mar - 23:36

We are voluntaries, we are not paid for this and we have a social life out of the forum. You have the right to "up" one time all the 24 hours and perhaps we don't have a solution because we are not perfect (when we don't know, a technician or other members can help).

And moderators and admin are active enough, i'm here at least 2 or 3 hours each day...

by chinimick Sun 4 Mar - 1:49

You should have made lockelymarkets a moderator. Too bad you banned him.

by Tristou Sun 4 Mar - 1:57

There is a reason for the ban of lockelymarket, useless to talk about this.

by chinimick Sun 4 Mar - 2:00

Mmm his account was probably hacked.

Silly hackers. How they destroy reputations.

I was once hacked.

by Tristou Sun 4 Mar - 2:02

I don't think. Please stop, this is not the goal of this topic and if you have something to say, send me a pm Wink

by chinimick Sun 4 Mar - 2:05

Well anyway you need more moderators.

You used to employ one every two months or thereabouts, but in January you skipped and same with this month.

by Tristou Sun 4 Mar - 2:10

Actually, 5 moderators are on the editboard team and I think it's sufficient because I've insisted on a regurlarly presence here and even if there are more and more members and more and more questions, we are a little communauty (there is not many connected users each day and with only 5 moderators we can answer to the questions and you have the right to "up" a demand)

by chinimick Sun 4 Mar - 2:17

You have 5 moderators and 3 admins. Let us break it down and analyse:
2 of the admins are never online, the other is in France, GMT -1
1 of the moderators is in GMT timezone, another two i GMT -1, another in GMT -5 and the last in GMT +10 or thereabouts.

The moderator in GMT +10 is never online, leaving a large whole in the coverage. The moderator in GMT is rarely online also, leaving the only coverage between GMT -5 and GMT -1, for a majority of users are not in these timezones, there is a large blank hole of time where no staff are online. Therefore meaning their questions aren't answered, and as such the productivity and effectiveness stops.

by Tristou Sun 4 Mar - 2:21

One of the admin is the fondator and he hasmany things to do for the forum, that's why I'm admin here, I manage the forum and he works for the forums.
For the last account, that's an account mostly used for the graphic contests but sometimes, it's used for moderation.

This is not a question of timezone. We don't have to be 24h/24 here, we have a social life and sometimes we can't be on the forum,, you must accept it, it's like this in all the forum. And when we can be here (hopefully, it happend), we do our best to help the members but we are humans not machines.

by mersey Sun 4 Mar - 2:57

Tristou wrote:We are voluntaries, we are not paid for this and we have a social life out of the forum. You have the right to "up" one time all the 24 hours and perhaps we don't have a solution because we are not perfect (when we don't know, a technician or other members can help).

And moderators and admin are active enough, i'm here at least 2 or 3 hours each day...

oh rite soz i didnt know you were voulenters.. Smile

are the technitions voulenteers? if not there not v.good coz there was someone who has been waiting a month in the tach forum an still not got a reply

by Cornelia Sun 4 Mar - 3:16

Hello.

I will harass the technicats to make them come here this Monday.

by blitz Mon 5 Mar - 1:58

I find this board very helpful. Admitedly i do only come here when i need help with my forum, but i find that i get a response fairly quick.
Thanks for the service and help i have had for my forum guys. Smile

Claire

by Samcarine Mon 5 Mar - 13:39

Same here ..
I guess that the rule is clear ..
u ask for help and the answer will be within 24 hrs (Which never happened for me .. the maximum i waited was 6 hrs)

5 moderators are fairly enough .. with Katt and Chaliem (both are doing a job of 4) . and tristou is here everyday aswell ..

all what is messing is just another technicein to help out .

Sam

by Cornelia Tue 6 Mar - 4:47

I agree about the number of technicians. We have only one technician registered here, and he has already a lot of job to do on the French side which is more than 10 times bigger than here (the number of registered members), so it's not easy for him to be here often. Having a second technician registered here would help a lot.

by mersey Tue 6 Mar - 23:27

as i said above i didnt know the mods were volenteers and they do a gd job Smile

its just the tachnitians really dont come on, an why do we have one an in the french board they have loads? is it a french company?

by Caihlem Tue 6 Mar - 23:33

Pretty much yeah Very Happy

Originally, and truely, we are ForumActif...
EditBoard and NiceBoard are add-ons to this Wink

by mersey Tue 6 Mar - 23:35

oh kl, i wondered why alot of things used to be in frence, i thought it was a glitch or something lol thx i think this may aswell be locked and binned coz my topic has been cleared up (i started this)

off topic: whens the next big vote btw

by Caihlem Tue 6 Mar - 23:44

I propose we move this to te general discussions instead of binning Wink

Off topic: We're thinking of a new system, the Big Vote not being too effective

by mersey Wed 7 Mar - 0:04

klkl

off topic: Tristou said there could only be 10 things considered because of the max 10 poll options, but this can be changed somehow.... cant remember lol

by Caihlem Wed 7 Mar - 0:10

Moved to Genral Discussions

by Tristou Wed 7 Mar - 1:06

Yes, I said that biut now, we think the system of the big vote is too long to organize so we're thinking about something else.

About the goal of the topic, we need maybe an other technician for the support forum but not for the support team so what can we said else...

by Buster Thu 8 Mar - 2:08

So, will the members know about this mysterious "new system"...?

I am hoping its not going to be changing from PHPBB to InvisionBoard... that would suck (To be plain about it...)

by Tristou Thu 8 Mar - 2:08

Yes, of course and it's juste a little change about the sort of the suggestions, not else, don't worry Wink

by Buster Thu 8 Mar - 2:47

Okey you got me really worried... I mean really, my head was a flying! (I left InvisionBoard to use this, I see PHPBB as a much better form of PHP powers!)

by Tristou Thu 8 Mar - 16:50

I contacted Gizmo today, we will have soon a new "technician" to answer to the demands of the members Wink

by Cornelia Thu 8 Mar - 20:34

Sorry, I couldn't do support yesterday, because Wednesday is usually my "big day" of the week : training in the afternoon + oil painting lessons from 7:00pm to 10:00pm. More, I had internet connection problems at supper time

by Eximma Fri 9 Mar - 17:41

Hi ^^

For me, I can helping members but my English is so so, that's why I prefer help on the french support forum Wink

max---

by **The Godfather** Fri 9 Mar - 18:20

Hello everyone,

First excuse my english!!
About your concerns for the lack of editboard staff help!! I inform you that henceforth, I will take care personally of the editboard help, trying to solve your technical problems. this, with the assistance of our invaluable modéractif and adminactif and devactif.
Thank you for your confidence and your patience.

Cordially