Activation E-mail Problems
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Activation E-mail Problems
Members are signing up and i accept them but many have said they have not received an e-mail saying their account has been activated? Is this a fault, is there something that can be done?
diddldonna- New Member
- Posts : 21
Reputation : 0
Language : english
Location : norfolk, uk
Re: Activation E-mail Problems
Ask your members to check their spam folders. Sometimes the email end up there
Carryn- Active Poster
- Posts : 1399
Reputation : 86
Language : none.
Location : somewhere not on the support forum
Re: Activation E-mail Problems
We had this problem before
All your have to do for now is log on your admin page and then ok them your self if there in your list
this is what i have had to do a lot but i did think this problem was fixed before.
you may want to pm /email the new users when you have ok'ed there accounts so they know.
~Ape~
All your have to do for now is log on your admin page and then ok them your self if there in your list
this is what i have had to do a lot but i did think this problem was fixed before.
you may want to pm /email the new users when you have ok'ed there accounts so they know.
~Ape~
Re: Activation E-mail Problems
E-mailing them personally sounds a good idea, i think i will do that.
Thanks.
I did a test account myself and got no e-mails, checked spam folders and found nothing.
Thanks.
I did a test account myself and got no e-mails, checked spam folders and found nothing.
diddldonna- New Member
- Posts : 21
Reputation : 0
Language : english
Location : norfolk, uk
Re: Activation E-mail Problems
admin panel>user/groups>user options. Set new account activation to user or auto activation and hit save.
also wile your there on the left hand side in the user box click on inactive user and activate anyone who might be in there.They are members that probably did not receive a activation email too.
also wile your there on the left hand side in the user box click on inactive user and activate anyone who might be in there.They are members that probably did not receive a activation email too.
kirk- Forumaster
- Posts : 11037
Reputation : 653
Language : English,Vulcan,Klingon, Romulan,& Gorn
Re: Activation E-mail Problems
As kirk Said make sure you ok there account in your admin page then go and pm them /email them just post the same to all of them .... copy and paste it ...
some thing like this >>> I have been Noted that you have made an account with my site At .......... @.com and i see that your account has not been active so i have done this for you. your now free to log in with your user name and password you used when you first made the account with us.
If you have any problems please let me know by email or on the Contact us & i will be happy to help more.
All the best,
~ Your name here ~
This is the copy that i send out so your welcome to use it or some thing like it
an your welcome anytime glad i could help pm the way to get your new members to have there account.
some thing like this >>> I have been Noted that you have made an account with my site At .......... @.com and i see that your account has not been active so i have done this for you. your now free to log in with your user name and password you used when you first made the account with us.
If you have any problems please let me know by email or on the Contact us & i will be happy to help more.
All the best,
~ Your name here ~
This is the copy that i send out so your welcome to use it or some thing like it
an your welcome anytime glad i could help pm the way to get your new members to have there account.
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