User's email account

User's email account · by matt_m January 11th 2010, 7:26 pm

Hi,

Recently one of my users changed the email address in their profile. It is definitely changed (i just checked from admin panel). However this user is STILL getting emails from the forum sent to the old email address!!

Please help ASAP.

Re: User's email account · by MrMario January 11th 2010, 11:10 pm

Try editing the email in the admin panel and see if that fixes the problem.

Re: User's email account · by matt_m January 12th 2010, 11:41 am

Have done this and the member still received an email yesterday from the forum (telling her about PM) to her old email account.

Re: User's email account · by Sanket January 12th 2010, 11:43 am

Does that user also get a email on the new email account as well?

Re: User's email account · by matt_m January 26th 2010, 2:50 pm

It seems to go to the new email sometimes and the old email sometimes!

I sent an email from her profile and it went to the correct address.

I have today sent a mass email (newsletter) from admin panel and it has gone to the old (wrong) address, so this is still not resolved! Please help!

It is definitely changed from admin panel and profile.

Edited to add: She told me that last time it happened the email went to both addresses.

Re: User's email account · by matt_m January 26th 2010, 3:14 pm

This is solved. The user had registered 2 accounts without telling me. Apologies for this.

Re: User's email account · by Sanket January 26th 2010, 3:17 pm

Since this thread appears to be solved, I will lock this thread and mark it as solved.

Sanket