Regitration not activating accounts

Hi,

I have just set up a new forum.

www.miltonkeynesnetworking.co.uk

A friend tried to register (set to user activation) and he received the email with the activation link.

He followed the link but it took him back to the homepage.
It didn't say anything like "Thank you for registering your account is now active"
He tried to log in but it said his account was not recognised.

I can see his details in the admin panel in inactive accounts, so I have activated it manualy.

I have tried myself by creating two more accounts and the same thing happens.
I receive the activation link but when I click on it it doesn't activate the account?

I have now set the forum to "Admin activate" but I would really like to have "user activate"

can anyone help with this?

Many thanks,

Graeme.

Change the settings go to Admin panel => Users & Groups => Users => Users Options => Under the members frame, New accounts activation: Automatic activation, User, Admin, from there you can choose options then hit Save.

Thank for the reply but as I said I have selected "User activation" and the emails people are receiving are not activating their accounts.

I know wher to find the settings but it's the activation email/link that is not working

Any ideas?

Thank you.

oh, ok like that well I'll try to register on your forum and see what I got.

Edit: when I register I got this Your account has been created. However, this forum requires account activation by an administrator. An e-mail has been sent to them and you will be informed when your account has been activated.

Like you said you have selected "User activation" and when I register says ''activation by an administrator''

Please check them to Inactive Users and see if all the people that's are register at your forum and activated them see if that helps.

Hi,

I set it to that to get round the problem.

Ihave deleted your account and have set the admin back to user activation.

Please try again and see what happens,

many thanks,

Graeme.

I got this Your account is currently inactive, the administrator of the board will need to activate it before you can log in. You will receive another email when this has will be done.

so is you need to activate the new members.

but I shouldn't have to as the admin setting is set to User NOT Admin.

You should have received a message asking you to click a link to activate your account.

Why is it asking the Admin to activate when this option is not selected?



something is not right

Well I don't know what has happen but I think you need teach.

sorry I don't understand what you mean.

I've tried it again today and the links in the emails are still not activating the accounts.

any ideas?

Get into your admin panel
Users & groups>Inactive user
activate the users there.

sorry I'm obviously not explaining this very well.

I know how to activate users in the control panel.

I want users to be able to activate themselves via the email system.

The links in the emails you receive when you register ARE NOT activating accounts.
They just return you to the home page.

Any ideas?

Yes, i think the users go to the homepage.

How can you say the links are not activating them?

because when they try to log in their user name and password don't work.

When I go the the admin panel the accounts show as inactive.

Surely the link in the email should activate the accounts?

When I go the the admin panel the accounts show as inactive.

You activate the inactive users first. Then ask them to try to login.

surely if the option is set to user activation, I shouldn't have to avtivate them?

Why are they still markes as inactive if the admin is set to "user activation"?

I don't think you are understanding the issue I am raising.

i am understanding it. When you have the user activation set to user.

When the register, they get a mail. They have to open that mail & click a link in the mail to activate themselves. if they don't activate it. They will be shown as an inactive user in that list.

Get the point?

yes


my users ARE clicking the links but the accounts are not activating.
The links return them to the home page but do not activate the account.

Can you help with this problem?

Thank you,

Graeme

Weird, did you ask someone to forward you the email? Then you clicked the link & checked?

I have tried setting up a few new accounts of my own and the email link does not activate the acount.

I have tried clicking the link and copy/pastting into my browser.

Neither activates the accounts.,

(it is set to admin activation at the moment)

do you want me to set it back to user activation so you can try it for your self?