My members can't connect

I'm using BB2 aaaaand.. my members can't connect. It says something like "This Page Doesn't Exist" or something like that. Does anybody know a way to fix it? Is the problem in Java scripts or the CSS codes? Thanks a lot in advance!

Hello,

Please provide a link to your forum. Thank you.

There You Go

The Beatles Bulgaria

Its opening fine for me, when do they get such a error like on a specific page or something?

When they want to open the main page.. It's strange, because I use Chrome and when they told me they can't open the page, I use IE and the problem appeared to me too. Then I copied the link from Chrome, paste it and it worked. That was very strange, indeed!

Hello,

Really weird.
Maybe they haven't well entered the URL of the forum ?

It loads fine for me.

I don't know how can this happen I mean I give them the copy of the page link I'm in.. it's weird, because I have 2 members except me and they both have problems with forum connection.. And they still can't connect. I'm an administrator of 4 forums and this is my first time I face that kind of problem..

Is this possible to have a screenshot of the error page they get ?

What are their ISP ?

Scorpi94 wrote:I really don't know their ISP. About the screenshot - I'll ask them to make

PS! Thanks for the support!

Edit: Here's the photo by ~Annie May


It looks like a standard Google (Chrome) Message it can't find the wanted page..

I believe its a chrome related issue, has happened with me too.

Actually I have the same problem when I tried using IE for my forum and it gave me a blank page or something.. I'm sorry but I can't provide a screenshot, because it doesn't show this kind of problem anymore
So.. is there any chance of making it up - I mean ~Annie May didn't have any problems in the beginning - and I was wondering is it because of the player on top of the page or some code I made a mistake in.. Any suggestions?

PS! I haven't tried Mozilla, but ~Annie May did and it said it is the same - I mean blank page or a Mozilla message. If the only opportunity is to make the forum again.. well I can try

Honestly, i don't have a clue why chrome does it. I am 100% sure though that if your user uses firefox, this problem won't occur at all.

Well, maybe this problem occures even using Mozilla Actually I've never met this problem on my page although I use Chrome

I really can't confirm on it.

Well, ~Annie May tried Mozilla and the problem stays the same. It's not a big deal if it's for only one member, but my 2nd (and last) member appears to have the same problem.. which is weird

Thats really weird, ask the user if she could access the site using anonymouse.org?

Thanks Sanket, I'll ask her As for Leeloo question..

Leeloo wrote:What are their ISP ?

.. I asked her, she uses router

More of like Internet Service Provider.

Maybe.. but her connection is perfect in the other forum she uses

Just ask about the anonymouse.org, we will see what happens.

Here's the result

By any chance you banned her IP address?

What? How? Why? Sorry, too many questions I mean how can I check this out?

Users & groups>Ban Control
Check if that user is banned in any way.

Oh, yeah.. I forget about this option

Nope.. I haven't done this to anybody (yet)
It's getting hareder to solve, indeed!

Edit: My problem is SOLVED! I used the forum utilities to give ~Annie May direct link to the admin panel and it worked! Thank you so much for your support, guys! Cheers!