Hi,
One user is complaining that he could not login to my forum and he believes that his user_id has been hijacked. Can you help me in restoring his password. I can pm my site link and his userid. Please let me know. If this issue has already been addressed, please give me the pointers on how to solve it. Thanks a lot for your help!

Hello,

We need more details about the issue.
What's the exact error message he gets and at which step ?

If possible, we need a screenshot.

Thanks Leeloo for your quick response. I have asked the user for details. I will reply you as soon as possible. Thank you so much!

I asked the user to clear the cache and restart the machine to see if it works. Good that it worked for him. Sorry to trouble you, please delete this thread, if redundant.