Can't access forum?

[Kiyoko]

I haven't been on my forum for a while and I decided to go check it out but when I opened it, it only turned white and nothing happened. Is there some sort of solution? It's been recently recovered from the HAJ Virus, is it because of that or is it something else?

And my forum if for younger type of people, a friendly place for them.

EDIT: Link for the forum; cookie-dough.forumotion.com

[Akkii]

Maybe post your Forum Url , so its easier for staff to check it.

[Kiyoko]

Maybe post your Forum Url , so its easier for staff to check it.

Okay, I have edited and posted the link. v.v

[Akkii]

I see the forum just fine.
http://prntscr.com/qaqrm

[Kiyoko]

I see the forum just fine.
http://prntscr.com/qaqrm

Hmm... Then it's probably just my laptop or something.

[Akkii]

Check this.

https://help.forumotion.com/t22597-how-to-clear-the-cache-in-firefox-internet-explore-chrome

[Kiyoko]

Check this.

https://help.forumotion.com/t22597-how-to-clear-the-cache-in-firefox-internet-explore-chrome

Yes, I've done that but it's still not working. :c

[Akkii]

Hmm, wait for someone from staff to answer this. I am not sure about problem.

[Sir Chivas™]

Hi,

Have you tried using different browsers?

[Ariana Grande]

Hey Kiyoko, Faith here. I think you should try another internet browser. Plus your forum is messed up.. There's no topics? Look: http://prntscr.com/qaw3x

[Kiyoko]

@CJ11 -

I tried going on Internet Explorer and it works. But one thing is that it looks differently than I've last seen it. :| Is it the HAJ Virus, again?

[Sir Chivas™]

If you can try this:

https://www.forumotion.com/en/utils/

To understand the link more above read this:
https://help.forumotion.com/t64905-how-does-a-backup-work

Also, try using Google Chrome or Firefox.

[Kiyoko]

Thanks for the help. It works now but needs a little fixing. c: And I do use Google Chrome, it's a lot faster and dependable. u.u

[Sir Chivas™]

Alright then, sounds good. Glad its solved.