Can't restore my forum.

by MeDiADaTe April 17th 2013, 9:05 pm

I can't restore my forum

http://mediadate.forumotion.com

after I deleted it.

i GO TO the tools menu, authenticate myself, choose Restore the forum such as it was :
:2013-04-16-01h
and select "submit query" and page refreshes and board DOES NOT restores.

Can you help me.

by **Ape** April 17th 2013, 10:34 pm

Hi and Good evening,

when you fill in the info on the Forums utilities for your back up Do you get an error code ? or do you get took back to your tools again ?

Also How long a go did you close/ delete your forum. Some times the backup if longer then 6 months will not work and you will need to send our Pro Admin a pm asking her or him to find your forum on the servers.

If you are trying to restore your forum i think you will get an Email on the address you made your forum with to make sure you did ask for your forum to be opened again.

I could be wrong on that thou.

you may need to looks at a later date to get your forum back ahain ..

Ape

by MeDiADaTe April 18th 2013, 12:57 am

hi.

It just opens the page again.
I deleted the forum yesterday, NO EMAIL received.
It refreshes the page.

by Sir. Mayo April 18th 2013, 2:16 am

Have you tried this link?
https://www.forumotion.com/en/utils/

by MeDiADaTe April 18th 2013, 6:39 am

oooo gosh!!!!
That is what I am talking about.
These utilities does NOT WORK.

by Jophy April 18th 2013, 6:52 am

Hello,

Before I forward this, try to see if it has been restored after 24 hours.

by MeDiADaTe April 18th 2013, 9:06 am

well it is not.
Page just refreshes telling me to login.
No confirmation is done so I know that it will NOT work.

by Jophy April 18th 2013, 10:13 am

Well let's wait for this problem to be resolved:
https://help.forumotion.com/t122983-only-topic-cpanel-doesn-t-load

As it may be causing the problem too, then after it gets fixed, try to perform a back up again.

by MeDiADaTe April 18th 2013, 2:29 pm

How much should I wait?

by Jophy April 18th 2013, 2:31 pm

It's already fixed, can you try performing a back up now? If it doesn't work, let us know here, thanks.

by **Ape** April 18th 2013, 4:51 pm

The Forums utilities is now working my end Please give it a try again if the problem still Shows please send a screen shot of what you get when you log in ** Making sure you block any Email address in the Box** and a screen shot of what you get when you have logged in and done your backup.

If this is still a problem then I'm sure the staff will ask the pro Admin TGF to take a look for you.

Ape Neutral