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    Notifications not arriving

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    Jessrk
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    In progress Notifications not arriving

    Post by Jessrk May 29th 2013, 4:25 pm

    Hi all... i Have a user complaining that they are not seeing the notifications.
    They have everything checked, just like I do, but they still don't receiving them in their email.

    Can you help?
    This is what mine AND her screen look like.
    https://servimg.com/view/18331139/1
    Sir Chivas™
    Sir Chivas™
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    In progress Re: Notifications not arriving

    Post by Sir Chivas™ May 29th 2013, 4:28 pm

    Hi,


    Have you tried turning it off and turn it back on?
    Also, delete the browsers' cache. Maybe that might be the issue.
    Derri
    Derri
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    In progress Re: Notifications not arriving

    Post by Derri May 29th 2013, 4:29 pm

    They aren't email notifications, they are strictly related to the forumotion toolbar. You will not get an email, they will just appear in the top right where the word "Notifications" is.

    To receive email notifications on thread replies which is the only kind you can get you need to go to Profile--> Preferences --> Always notify me of replies and have that selected as yes.

    You won't be sent a notification via email for Friendship Requests, Group Requests etc.

    The only things you'll get is for private message, reports, and topic replies to watched topics.
    avatar
    Jessrk
    New Member


    Posts : 16
    Reputation : 1
    Language : English

    In progress Re: Notifications not arriving

    Post by Jessrk May 29th 2013, 4:32 pm

    Hahahha IT crowd Smile

    @Derri...

    Thank you... I will pass on the information to her and see.
    I will get back to you Smile
    Sir Chivas™
    Sir Chivas™
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    In progress Re: Notifications not arriving

    Post by Sir Chivas™ May 29th 2013, 4:33 pm

    Oops, I read it wrong, Derri is correct. Ignore my post.