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    Notifications not arriving

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    Jessrk
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    In progress Notifications not arriving

    Post by Jessrk June 22nd 2013, 2:23 am

    I have had similar and weird other trouble, but in the middle of a conversation, all my notifications just stopped and I didn't change anything. I am still even listed as following the topic.
    Because of this, I missed an entire meeting!
    Please help.

    Smile
    Jess
    Jophy
    Jophy
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    In progress Re: Notifications not arriving

    Post by Jophy June 22nd 2013, 9:56 am

    Hello,

    Try clearing your browser's cache and cookies, also, try another browser.
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    Jessrk
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    In progress Re: Notifications not arriving

    Post by Jessrk June 22nd 2013, 10:11 am

    I work customer service for another website.
    I'm well aware of that generic answer.
    Me not receiving email notifications to my email from a website has no connection to my browser cache... 
    unless I am completely wrong?
    Jophy
    Jophy
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    In progress Re: Notifications not arriving

    Post by Jophy June 22nd 2013, 10:15 am

    I'm not sure whether you're talking about the notifications on the toolbar or notifications sent on e-mail, so I gave that answer which I thought was for the toolbar notification.

    Anyway, since when did this happen? Are you the founder/admin of the forum?
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    Jessrk
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    Posts : 16
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    In progress Re: Notifications not arriving

    Post by Jessrk June 22nd 2013, 10:24 am

    I'm sorry I wasn't specific enough. It started just in the middle of this conversation so I would say about 1 week ago.
    Yes, I started the forum. All my settings are correct and I didn't make any changes regarding said settings.

    Many of the users are also having notification trouble. This is the 3rd time I've posted a help comment about it. Is there a specific guide posted somewhere that can educate us on all the settings at once?

    However, I know, after much trial and error that my settings are right and i'm not receiving emails (no they are not in my junk mail).

    Smiles.
    Jophy
    Jophy
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    In progress Re: Notifications not arriving

    Post by Jophy June 22nd 2013, 10:28 am

    Ok, before that happened, everything else was ok and you and your members were getting notifications via e-mail while no settings were adjusted until now?
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    Jessrk
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    Posts : 16
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    In progress Re: Notifications not arriving

    Post by Jessrk June 22nd 2013, 2:45 pm

    Yes, and then now, all of a sudden the notifications started coming to me. Out of the 18 or so people in the forum NO ONE received the notifications and only 3 were at the meeting because of it.

    It's really bad and I think we will find another website to use.
    THis is NOT efficient at all.
    It's in fact the opposite.
    Jophy
    Jophy
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    In progress Re: Notifications not arriving

    Post by Jophy June 23rd 2013, 4:00 am

    It might have been a temporary bug.