Questions About Credits

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Solved Questions About Credits

Post by Mati on Tue 14 Jan 2014 - 19:17

Hello,

A member of my forum has donate 2 days ago but when I see to "Misc" Credits there is no credits from this username.

He also said to me that he has received an email from Paypal and he send to me the picture/screenshot from the paypal so if the staff members want to see the screenshot I'll send it by PM.
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Solved Re: Questions About Credits

Post by RadioHead on Wed 15 Jan 2014 - 1:33

Hi Mati,

Donations via the Paypal service can take up to Seven ( 7 ) business days to be processed by FM and active on your forum.

If after these 7 days have surpassed, send Buttercup a PM about this including the screenshot you have, your foundation email, and the forum URL, and she will be able to locate the funds for you Smile

The reason I say in PM's is because it does hold personal details, ie, the senders real name and a monetary donation.
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Solved Re: Questions About Credits

Post by Shadow on Wed 15 Jan 2014 - 9:45

Mati™ wrote:Hello,

A member of my forum has donate 2 days ago but when I see to "Misc" Credits there is no credits from this username.

He also said to me that he has received an email from Paypal and he send to me the picture/screenshot from the paypal so if the staff members want to see the screenshot I'll send it by PM.

Hello Mati,

The Paypal transaction is immediate. So if you user has offered credits to your forum, you should be able to see them via your Admin Panel.
Are you sure the user completed the transaction properly?

For any PayPal transaction he must receive an email with all information. So, if it is, could you please send me all those information via PM please + the username of the donator?

Thanks in advance

Buttercup
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Solved Re: Questions About Credits

Post by Mati on Wed 15 Jan 2014 - 14:11

He send me this.

Stallmp wrote:

Hi mati, I have received a new e-mail by PayPal and it said that the Transaction has failed, my 5 euros have been refunded.

Error CODE: 15005

Thank you for helping anyway
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Solved Re: Questions About Credits

Post by Shadow on Wed 15 Jan 2014 - 17:30

The payment has failed. That's why you did not receive any credits.
He has to contact Paypal, as the problem is coming from him...

Thanks
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Solved Re: Questions About Credits

Post by Mati on Wed 15 Jan 2014 - 19:23

Okay, you can lock this. Smile
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Solved Re: Questions About Credits

Post by Sir Chivas™ on Wed 15 Jan 2014 - 21:03

Topic Locked & Solved.




Attention!
- Please provide your forum URL at all times.
- When the issue is solved, please y it as solved.


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