#1269 Mismatch between thumbnail upload picture and actual picture in user galleries - 2

Since June 2014 we have issues with uploading to and showing pictures in the user galleries. 
It seemed to have been solved every now and then, but today I noticed the problem is back.

After uploading to a user gallery the thumbnails below do not match/belong to the displayed picture in the user gallery. Hence sharing pictures from the user gallery has become a frustration to members. Additionally some members kept experiencing weird descriptions of their different labeled and uploaded pictures. 

Please check what happened and how it can be fixed. We use a lot of paid storage for the galleries.


This problem has been reported before but has not been looked into yet. https://help.forumotion.com/t133934-mismatch-between-thumbnail-upload-picture-and-actual-picture-in-user-galleries

Forum url: www.beadthrilled.com

Thanks in advance!

Hello Orbis Globvli,

Have you tried resyncing your forum to see if it would correct this ?
Administration Panel > General > Forum > Configuration > Resynchronize your forum ( options at the very bottom )

I just did, but the problem has not been corrected.

Do you have a test account, so I could take a look at the gallery to see what the problem is ?
( Send the info by PM if you do )

Thanks.

Thanks, I've received your PM and see what you mean. I went ahead and made a report to the pro-admin, so maybe She can figure out what is causing this mix up.

Many thanks! I noticed some changes in the forum's settings, and today the founder's account had checked in but it wasn't me. Was it one of pro-admins?

It must have been. For the moment, the gallery problem has been reported to the technicians.

Can you give me an update? Today new uploads showed the same problem.

I will ask to see if there is any update.

Thank you for putting the thread back. I am looking forward to a solution.

You're welcome.

I made a reply for Buttercup, but we'll have to wait until Monday for a reply when she returns to office.

Hello

The problem has been reported to our technicians. Thanks for your patience

Could you please give me the url of some pictures having the issue (On your gallery or a member gallery, it doesn't matter) Thanks for your hep

Sorry for delay in replying. 

http://www.beadthrilled.com/gallery/Personal-album-of-Puschkin63/Dragon-braclet-pic_13237.htm
http://www.beadthrilled.com/gallery/Personal-album-of-ceruleanbluebird/howlite-pic_13216.htm
http://www.beadthrilled.com/gallery/Personal-album-of-Malsus/image-pic_13166.htm
http://www.beadthrilled.com/gallery/Personal-album-of-Malsus/image-pic_13167.htm

Thanks!

Any news?

Hello

I've sent a new email to get more information. Sorry for the time it takes.

Thanks for your patience.

Regards
Buttercup