Accepting Cookies - Banner at bottom of screen

Hi all.

We are still having problems with the grey banner at the bottom of the screen. This is not happening to everyone, but a decent amount are complaining on our forum.

I have searched here for a solution, and the only thing I can find is now "locked" so I have had to start a new thread - sorry !

The old thread was here:-

https://help.forumotion.com/t136562p30-information-collection-practices-cookies

Our site is at http://tinyurl.com/nhzge9p


We are in the UK
Forum URL above
Various browsers, but Chrome seems the worst - however, I am on Chrome and do not have the problem!
As I personally am not getting the problem, I do not have a screen shot - however, it is exactly the same as the other screen shots posted on the original thread.


Hope someone can help as the members are getting a little annoyed with me !


Many thanks

Have your members clear their browsers' caches and histories.

Hi SL - Yes we have done that, but on some members, it is making no difference.... 

It's also happening on iPhones - IOS8.1....