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    Member having problems at my forum.

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    meresimp
    Forumember


    Female Posts : 38
    Reputation : 1
    Language : Danish, English
    Location : DK

    In progress Member having problems at my forum.

    Post by meresimp December 22nd 2014, 12:41 pm

    How can it be that one of my members constantly has different kind of problems in my forum?
    First he could not access a topic, then he tells me he gets thrown off the forum and now he tells me that the “edit” and “delete” button sometimes disappears from some of his posts.
    He I blaming the technique behind the forum
    I have had two forums and been active on three others on Forumotion – I have never seen these problems there,  but I don’t know enough about techniques to give him a proper answer.
    I have asked him to update his browsers though – he is using Firefox and IE

    Can you help me what else to say?


    My forum is: http://vimaler.danskforum.net/
    SLGray
    SLGray
    Administrator
    Administrator


    Male Posts : 51428
    Reputation : 3521
    Language : English
    Location : United States

    In progress Re: Member having problems at my forum.

    Post by SLGray December 22nd 2014, 6:31 pm

    We need some information.

    Is he using a mobile device, laptop, or desktop computer?
    What browser is he using?



    Member having problems at my forum. Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
    avatar
    meresimp
    Forumember


    Female Posts : 38
    Reputation : 1
    Language : Danish, English
    Location : DK

    In progress Re: Member having problems at my forum.

    Post by meresimp December 22nd 2014, 7:45 pm

    He says he is using a PC and IE or Firefox Mozilla as browsers
    Ange Tuteur
    Ange Tuteur
    Forumaster


    Male Posts : 13207
    Reputation : 3000
    Language : English & 日本語
    Location : Pennsylvania

    In progress Re: Member having problems at my forum.

    Post by Ange Tuteur December 23rd 2014, 2:09 am

    Hello @meresimp,

    Is this member a normal member without special permissions ? For the edit and delete buttons I can think of the following :

    Delete button : This button will disappear after another user has made a reply, only if you don't have moderation privledges.

    Edit button : This can be present, however, it can disappear due to permissions or the following feature.
    Administration Panel > General > Messages and e-mails > Configuration > Post edit duration limit for a member

    It should be blank if you want members to always edit their posts.
    Member having problems at my forum. Captu246

    Otherwise, you should check the member permissions on your forums :
    Administration Panel > General > Forum > Categories and forums > Perms

    Ensure the following is ticked for each forum.
    Member having problems at my forum. Captu247