[Only topic] Problem of data synchronisation

by efbe January 7th 2015, 12:11 am

Today i log into my forum and it seems like it's been set back for months, topics read are shown as unread, latest topic dates are showing Fri 12 Dec 2014, when we have new topics every day, Also newest member is not the newest, he registered months ago and i have had several other new members since..Time zone had to be reset...
Also, i removed Christmas decorations a few days ago and today they are back up.. WTF?
And to top it off as i posted in the credits management forum, i have already paid for 12 months add removal and today it's telling me i have to buy more credits to remove advertising... some one has stuffed things up some where and it's not at my end.

by **Ape** January 7th 2015, 1:31 am

efbe wrote:Today i log into my forum and it seems like it's been set back for months, topics read are shown as unread, latest topic dates are showing Fri 12 Dec 2014, when we have new topics every day, Also newest member is not the newest, he registered months ago and i have had several other new members since..Time zone had to be reset...
Also, i removed Christmas decorations a few days ago and today they are back up.. WTF?
And to top it off as i posted in the credits management forum, i have already paid for 12 months add removal and today it's telling me i have to buy more credits to remove advertising... some one has stuffed things up some where and it's not at my end.

Hi @efbe

please can you give me the url of your forum and a test account to your ACP in a pm so i can do a check on some settings before i report this to our tech staff and pro admin

Thank you.

APE

by efbe January 7th 2015, 2:31 am

Thanks Ape..forum seems to be ok now but still having a problem with credits and removal of advertising...

pm sent... cheers.

by **Shadow** January 7th 2015, 9:46 am

Hello @efbe

Indeed we had a synchronisation problem of data. Our technicians are currently working on the problem.

I will inform you as soon as I have more information.

Thanks for your understanding :rose:

by efbe January 7th 2015, 12:18 pm

Buttercup wrote:Hello @efbe

Indeed we had a synchronisation problem of data. Our technicians are currently working on the problem.

I will inform you as soon as I have more information.

Thanks for your understanding

Thank you Buttercup

by **Shadow** January 7th 2015, 2:15 pm

Hello

Our technicians have fixed the problem. We really apologize for the trouble!
Thanks for your patience beu

by **Ape** January 7th 2015, 5:21 pm

@Buttercup has the credits problem also been fixed for @efbe aswell as he paid for ad's to be removed and there showing on the forum.

APE

by **Shadow** January 7th 2015, 5:22 pm

Yes this problem has been fixed on the same time Wink

Thanks

by **Ape** January 7th 2015, 5:23 pm

Thank you @Buttercup Good to know Wink

.

by **Shadow** January 7th 2015, 5:23 pm

by efbe January 7th 2015, 10:34 pm

Thank you everyone for your help...

Topic solved cheers

by **Ape** January 7th 2015, 11:03 pm

Topic solved and archived

by **Shadow** January 8th 2015, 11:20 am

@efbe

Can you just tell us if you lost some messages or it is just the total count post is wrong?

Our technicians need this information to make sure there is no data lose Smile

Thanks for your help :rose:

EDIT: Normally there is no data lose. There was a problem while changing old servers. One of our technicians made a small mistake that create a synchronization bug on one server. That's why you get back information from December 12... We apologize for this human error.

Thanks for your understanding :rose: