Technical Details

Forum version : #phpBB2
Position : Administrator
Concerned browser(s) : Google Chrome, Safari
Screenshot of problem : https://servimg.com/view/16967594/928
Who the problem concerns : All members
When the problem appeared : Since iOS 10 update
Forum link : http://surreynewmini.forumotion.com

Description of problem

My users are reporting an issue with the Quick Reply and Reply boxes not showing correctly since updating to iOS 10, they are using Safari and also Chrome and experience the same issue. Someone has also mentioned they have the same issue on a Blackberry.

As you can see from the attached screenshot, the reply box itself is only one line high (it's usually larger than this) and the toolbar along the top (bold, italic, underline, insert image, etc) isn't showing either. They experience the same issue if they click on the 'post reply' button at the bottom of the thread too, to take them to the main reply page the smileys display down the left hand side, but again there is no toolbar along the top.

I have checked the Forumotion support forum on my mobile using the classic version, and that does the same thing, so it's not my forum that's the issue.

I've asked them to try the mobile version for me, to see if that's ok, but they are also having issues with that, here's the comment from one member:

Still unable to see any buttons on the reply box, so can't add an image to this post. My reply still keeeps going out of sight, hiding behind the keyboard and I can't scroll down any further to bring it back in view.

I also wouldn't expect users to use a mobile version when using their tablet, and to be able to use the classic version, but the same issue occurs on tablets too.

Any ideas if there's a fix in the pipeline for this please?

Thanks!

Screenshot:

Hi there,

If you read this, you can understand that there is nothing Forumotion can do anything about until iOS is updated again...

https://help.forumotion.com/t148468-only-topic-upgrade-os-x-safari-on-ipad

Thanks, I did do a search but didn't see that thread. Hopefully the next update will be along soon in that case

Yeah, seriously since I, myself, use Apple.

I usually access the forum on my Mac, so don't see the issue, however I do use my iPhone or iPad when I'm away so it's going to be a real pain if they don't release an update soon - knowing Apple, there's usually several updates soon after releasing a new iOS

As far as I am aware, they are maybe 3-4 weeks from releasing iOS 10.1 but for now using the mobile version is your best bet when using Apple mobile devices.

I've asked my users to use the mobile version for now so I'm sure they'll cope for another month or so if that is the case