Technical Details
Forum version : #ModernBB
Position : Administrator
Concerned browser(s) : Mozilla Firefox, Google Chrome, Internet Explorer, Safari
Who the problem concerns : All members
When the problem appeared : Multiple times over the past couple of weeks
Forum link : http://saawaniandjo.forumotion.com
Description of problem
For the past few weeks since we have had the forum, users have had trouble registering on the forum to become members.1. They don't get the activation email. e.g. one user registered on 15 April 2018 at around 18:00, but still hasn't got activation email on 16 April 2018 at 11:25.
2. Most users also get a paywall that asks for bank details when they try to register on the forum.
Due to this, only 7 members including the administrator have been able to register, and most (more than 15 members) have not been able to.
What could we do to solve this problem? Thanks!