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    Unable to Log In as ADMIN to my Site

    MysticalWings
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    • Post n°1

    Solved Unable to Log In as ADMIN to my Site

    Post by MysticalWings May 19th 2018, 4:53 am

    Hi,

    Can any one help me how to log into my site as the Admin. I tried lost password but with no luck.
    Need to log back in and redesign my site but having trouble proceeding to the Admin Panel. My site below.

    Carliann {SB} Sophisticated Boutique

    Appreciate any help and guidance to point me to the right direction.

    Thank you.
    Mystical Wings.


    Last edited by APE on May 22nd 2018, 1:27 pm; edited 2 times in total
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    Stephen-
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    • Post n°2

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by Stephen- May 19th 2018, 4:58 am

    Hi there,

    Read and Follow this Tutorial: https://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password

    Regards,
    Stephen-
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    MysticalWings
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    • Post n°3

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by MysticalWings May 19th 2018, 5:07 am

    Hi Stephen, Appreciate the swift response.

    HOwever, the below image is different to the first step on the instruction. Please see below...

    Removed screen shot as has Email address showing

    And when i click save. This came up, can't even go there Sad

    Unable to Log In as ADMIN to my Site 310


    Last edited by APE on May 19th 2018, 11:04 am; edited 1 time in total (Reason for editing : removed screen shot Email address showing (NOT SAFE))
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    • Post n°4

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by Stephen- May 19th 2018, 5:13 am

    So it seems you have activated the security option which prohibits sending a new password.

    On the Reset Tutorial that I gave you, did you try the other case like the case 2 ?
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    MysticalWings
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    • Post n°5

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by MysticalWings May 19th 2018, 6:16 am

    So i have tried Option 2: then this showed up. I'm just unable to proceed because I don't remember the password.


    Removed Screen shot as Email address showing Please remember don't show your Email address in public it is NOT safe
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    • Post n°6

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by MysticalWings May 19th 2018, 7:25 am

    Would it be possible for this site to be deleted and I can just create a new one? It's just too much time to go through retrieving with steps that doesn't allow me to progress in obtaining/creating a new set of password.

    Hope this is possible for me to recreate a new website by using the same email?
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    SLGray
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    • Post n°7

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by SLGray May 19th 2018, 8:05 am

    That linked tutorial is for you to send the required information to one of the listed staff members in a PM.



    Unable to Log In as ADMIN to my Site Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    • Post n°8

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by MysticalWings May 19th 2018, 8:49 am

    MysticalWings wrote:Would it be possible for this site to be deleted and I can just create a new one? It's just too much time to go through retrieving with steps that doesn't allow me to progress in obtaining/creating a new set of password.

    Hope this is possible for me to recreate a new website by using the same email?
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    Ape
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    • Post n°9

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by Ape May 19th 2018, 10:58 am

    if you send me by PM only your Email address and your forum link I will send you a new password right away by Email



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    • Post n°10

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by Ape May 19th 2018, 11:08 am

    Please Do not take screen shot's of your tools and warnings if they have your Email address on them
    this is not safe to do so in public if you do need to take a screen shot of the page try and hide the address first before posting.

    Thank you.
    Please read our forum rules:  ESF General Rules



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    • Post n°11

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by MysticalWings May 19th 2018, 12:12 pm

    Thank you APE. Will connect via PM Hello
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    • Post n°12

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by Ape May 21st 2018, 6:33 am

    Thank you I got your PM and sent you a new password.

    Please post here when you have got in saying every things ok now and then press the mark solved button found at the top of this thread,

    Thank you.



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    • Post n°13

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by MysticalWings May 21st 2018, 1:21 pm

    Hi APE, I appreciate your help. I sent you a PM. Thanks Smile
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    • Post n°14

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by MysticalWings May 22nd 2018, 1:26 pm

    Everything is OK now. Thank you APE Good
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    • Post n°15

    Solved Re: Unable to Log In as ADMIN to my Site

    Post by Ape May 22nd 2018, 1:27 pm

    Solved by PM

    Have a great day.
    Problem solved & topic archived.
    Please read our forum rules: ESF General Rules



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